Asda Complaint

hollydays

..I always find short and to-the-point letters more effective.

uktim29

hollydays wrote: »

..I always find short and to-the-point letters more effective.

And forum posts!

Freddie_Snowbits

uktim29 wrote: »

And forum posts!

Ditto ....

ianac1

Hi everyone

OK, this is probably a unique one.

I recently visited the doctor with a chest infection. The doctor said he would put me on a 5 day course of anti-biotics and gave me the prescription.

I went over to the pharmacy at Asda and got my prescription.
When i got home i opened the bag and on the box of pills were instructions to take one three times daily.

After a couple of days of taking the tablets 3 times daily i realised that there was only 10 tablets in the box initially, which obviously doesn't add up to a five day course taken 3 times daily.

I visited the doctors and was told that i was only supposed to be taking the tablets twice daily and that Asda have put incorrect instructions on the box and have effectively caused me to overdose for the last two days.

Of course i will be complaining about this, i was just looking for some advice as whether to just complain instore or write to head office or whatever.

What would others do in my shoes?

The doctor prescribed me more anti-biotics which i will be going to Asda tomorrow to get, along with the box from my previous prescription, and letting them know about it.

Thanks for any advice.

d.edna

ianac1 wrote: »

I went over to the pharmacy at Asda and got my prescription.
When i got home i opened the bag and on the box of pills were instructions to take one three times daily.

Didn't the doctor tell you how many to take and when to?

The doctor prescribed me more anti-biotics which i will be going to Asda tomorrow to get, along with the box from my previous prescription, and letting them know about it.

Thanks for any advice.

They made a mistake and your going back for round two? How did you know the doctor didnt put that on the script? I would go elsewhere for medicine.

ianac1

d.edna wrote: »

Didn't the doctor tell you how many to take and when to?

No, all he said was i'll give you another five day course.

They made a mistake and your going back for round two? How did you know the doctor didnt put that on the script? I would go elsewhere for medicine.

I'll obviously double check quantity and instruction label this time. I'll only be going there for the medication since it's a pharmacy and it'll be convenient to get my medication while i'm there pointing out their mistake to them.

As for the doctor, i don't know that he didn't put that on the prescription, but as when i saw the receptionist she phoned through to the doctor he may well have checked what he had put on it to make sure it wasn't his mistake, save himself embarrasment and just rectify the problem on the spot by saying take 3 a day.

Just to add, i was also picking up another medication at the time, which is 3 a day.
I don't know if this maybe confused the pharmacist but really it's not hard, is it?

DCFC79

Regarding nnsa's post she mentions items werent delivered but were on the site, they could have sold out of the items

d.edna

ianac1 wrote: »

I'll obviously double check quantity and instruction label this time. I'll only be going there for the medication since it's a pharmacy and it'll be convenient to get my medication while i'm there pointing out their mistake to them.

So you didn't listen to the doctor, I always go off what the doctor says

As for the doctor, i don't know that he didn't put that on the prescription, but as when i saw the receptionist she phoned through to the doctor he may well have checked what he had put on it to make sure it wasn't his mistake, save himself embarrasment and just rectify the problem on the spot by saying take 3 a day.

How would the doctor knows your going to the pharmacist? or when your going there? this is unlikely

Just to add, i was also picking up another medication at the time, which is 3 a day.
I don't know if this maybe confused the pharmacist but really it's not hard, is it?

or the doctor put the wrong instruction on the script (Which is most likely)

98jdougl

d.edna wrote: »

So you didn't listen to the doctor, I always go off what the doctor says

How would the doctor knows your going to the pharmacist? or when your going there? this is unlikely

or the doctor put the wrong instruction on the script (Which is most likely)

re 1) My doctors have never told me what the course is other than i'm going to write you out a prescription for xyz- not how many i should be on a day

2) I dont understand this reply for the quote it was used for- can you explain it more for a slow little me lol.

3) agree with you that the doc could've gotten this wrong, but if he had then surely they would have put in enough tablets for his error (ie 3 times a day for 5 days, the pharmacy (my god took me 3 times to spell that right- bedtime me thinks) would have put 15 tablets in?? or have i got that wrong?

ianac1

d.edna wrote: »

So you didn't listen to the doctor, I always go off what the doctor says

As do i but i think your missing the point i made earlier where i mentioned that all the doctor said was, "i'll give you a five day course."
Usually i just get my prescription and follow the instructions written on the container.

How would the doctor knows your going to the pharmacist? or when your going there? this is unlikely

I don't understand this response and if memory recalls i never mentioned that the doctor knew if or when i was visiting the pharmacist.

I dont see that this has any relevance to my situation anyway.

or the doctor put the wrong instruction on the script (Which is most likely)

Just wondering why this is most likely? Personally i would have thought it more likely that the pharmacist mislabeled the medication and as i said the doctor had the chance to check what he had given me.
I'm guessing that he can and did do that, and at that point could have said so if he had gotten it wrong or just said take 3 a day, admitted he had given me a shortage of pills and written a prescription to make up the difference.

As much as i love all this questioning, could anyone please give advice relating to my original questions?

What would you do in my shoes and what method of complaint would you use to receive a decent, prompt answer?