Asda Complaint

Money-Saving-King

schunker wrote: »

if Sarah want to take this money and go to Amazon she will find a book called Delbert's A-Z of Modern Manners by Jo Bryant, Sarah Corny and Ruth Massey she could purchase this it might help her when dealing with the people who shop at her store and ultimately keep her in a job

It would make me laugh if she got back to you with a book on how to complain effectively!

Fishingtime

I have used Asda's home delivery for a few years without any problems.
But twice in the last 3 months something has been missing from my delivery, which I have been charged for.
I have emailed them saying I will no longer be using them and I am going to see if Tesco's can do any better

marywooyeah

schunker wrote: »

22/03/2013
I would have told her had she not put the phone down on me. she blamed customer services and offered my daughter £5 for the strawberries and a 10 gift card but offered no apology to me.

I think naming and shaming a customer service manager who put the phone on you is right, hopefully it will help her to rethink her position if she wants to keep her job. But the offer she made seems more than fair, £15 for some strawberries which you had thrown away and had no reciept for seems a good deal to me.

rustyboy21 wrote: »

Being a pensioner makes you more likely to be rude and abusive IMO, but never the less, if you spoke to the staff the way you have written your post I too would take you as rude.

I took the post as a bit of a ramble due to so much information rather than being rude, but on what basis do you think being a pensioner makes someone more likely to be rude and abusive? Talk about stereotyping!

bod1467

As well as removing the ASDA person's name, you should also remove your OWN name (and CERTAINLY your email address). All of these breach MSE forum rules (about naming individuals).

But you may be a one-post-wonder so I'm doubtful we'll see you back here.

Heidi-Rose

Morglin wrote: »

Asda are pretty awful - their staff instore seem to have made a career choice not to be helpful, their fresh food is always of dubious quality and their deliveries are unreliable.

I wouldn't shop there if they paid me!

Lin

couldn't have put it better myself

:mad:

filmlover82

Watch out for the pharmacy, i've just realised the label of my prescription is for 2mg pills and what i've actually been given is 4mg pills. Double the dose. I phoned asda and apparently nobody was there today that could deal with it, and i should go in tomorrow. This is even after telling them they are making me feel sick.

popi2556

Looking at all these complaints about ASDA it seems to me that the company have no direction and no one managing, they do not seem to want to be accountable. Stores should have a watchdog similar to the utility industry, if they do not toe the line and give customer service then they should be fined not a couple of grand but millions, you will soon see a change in attitude. Until then people should vote with their feet and shop elsewhere, if everyone did that then they would soon wake up and give the service they are supposed to do.

lmp0507

I had a complaint with asda's home delivery, numerous complaints, spoke to customer services and the manager of the local store, who promised me £10 off and free delivery, and surprise surprise it never arrived.
Shop with tesco now, Sod em.

fedupgetalife

Just been reading over the posts on here about Asda and my heart goes out to the way the pensioner handled it all and the patience he had, well done.
In the past I have mostly shopped in Tesco, last month I tried Asda for the first time.
Incidently the store I shopped in was in one of the Dundee Kingsway stores.

All I can say is the place was noisy, loud music playing, freezing and staff were running and shouting to each other across the aisles.
That was my first impression of the store.

I had bought Chinese legs,thighs and drumsticks for the bbq at a price of £8 for two packs which were from the fridge section.
All went in the bin as the meat tasted like plastic, I have emailed Asda direct but have found out via searching online this morning that Asda customer services are terrible, emails are never replied to and their phone manner is even worse. To top it all if you send them a letter you may not even get a reply.

So fingers crossed I get a reply, if not they really do not want to see me in their store complaining.:rotfl:

Tesco_Convert

My Wife placed an order for home delivery with ASDA the middle of last week and booked a delivery slot for Friday evening (2/8/2013) between 6 and 8pm.

At 8.30 she rang the appropriate number to ask where the delivery was and was told it was still out for delivery and that there couldn't/shouldn't be a problem with the delivery/driver other than just running late, as, my wife was assured, the driver would call us if there was. Accepting that, although a little annoyed that the driver didn't have the courtesy to at least call and say he was running late, my wife agreed to call back half an hour later if the delivery still hadn't arrived.

An HOUR later, my wife called again, ASDA had no answer as to why the delivery had not been made, they said they had even contacted the driver and asked him to call my wife with an estimated time for the delivery. At this point my wife asked if they had actually given the driver her correct mobile number as she had recently updated this on her ASDA account. Looking over her shoulder at this point I could see in ALL THREE PLACES for contact phone numbers was my wife's correct phone number was in place. ASDA asked my wife for her correct phone number whilst she was on the phone and ASDA confirmed that was the number they had. ASDA said they would move the complaint up to a line manager and someone would call her back ASAP. My wife advised it was now 9.30 and that she was going to bed at 10pm. NO ONE CALLED BACK THAT NIGHT AND NO DELIVERY WAS MADE.

The following morning my wife called ASDA to find out how and where she could complain and was given an address to write to. ASDA said that they would try again to deliver the order on the Saturday. My wife explained that she had already given up her Friday evening and was not prepared to give up any more time so was cancelling the order completely and made it quite clear that was the last time she would do business with ASDA and that she now would spend her Saturday shopping at Tesco instead.

On Saturday evening, around 24 hours late, ASDA turned up at our door with a delivery. I pointed out that this couldn't be for us as our delivery was supposed to have been mad the evening before and that my wife had cancelled the delivery altogether that morning. The delivery driver then started making excuses on behalf of his colleague, saying that that he had tried to find the property the day before, but as he couldn't, he had tried to phone but had no reply. I asked to see the delivery note and guess what?. THE WRONG PHONE NUMBER WAS ON IT!!! So despite the correct number being on the account in three places and ASDA confirming that they had the correct phone number, a different number was on our delivery details. I asked the delivery driver why it was that despite not having the correct phone number his colleague still could not find our property, he said "well your property is hidden behind a high hedge" Can you believe that?!!! Our property can be seen quite clearly from any direction despite being behind a "high hedge" as the nearest properties to us are half a mile away in any direction! I told the delivery driver that there are only SIX cottages down our road, so surely it was not exactly rocket science for him to have found the correct one!! After yet more excuses from the delivery driver in defence of his colleague, I asked him how HE had found the property. His reply was "I called at one of the other cottages up the lane, they said the delivery wasn't for them, try the other cottages further up the lane" I replied, "So, you drove a little further up the lane and found us, despite being behind a "high hedge" and I'm guessing you also read the big A4 sized sign at the end of the driveway, right where you have parked your van? "Yes" was the reply. "Goodbye" was mine.

ASDA. what farce of a service you provide!.

A little tip. When employing delivery drivers, make sure, as well as having a licence, that they are literate, numerate and have at least two brain cells. One to do the thinking and the other to keep the first one company, so that on those very tricky deliveries where properties in the countryside can be hidden behind "a high hedge" the delivery driver could double his thinking capacity.