Asda Complaint

The_Stoic

Hopefully big organisations will someday soon wake up to the fact that customers can now organise themselves and act collectively using the internet. I have forwarded the letter posted on the forum to the customer services department to be forwarded to the executive and will tell every person I know how I was treated. I will take my £3273 I spent last year at this Asda store and spend it elsewhere. My family and no doubt some of my friends, when they hear how i've been treated, will hopefully boycott them too. I'm going to ask everyone how much they spend at their local store and if they would be willing to switch to a rival grocers. I will then send the total amount of money this company are losing through this one action over ten pounds - a trifling amount to a big corporations making hundreds of million of pounds worth of profit every year. A large slice of this revenue comes from single parents like me on benefits. Be prepared to hit them where it hurts - THE BOTTOM LINE - its all they really care about.

Helix

I don't think ASDA will be worried, you have made the post so long hardly anyone will read it. If you want people to help you need to just post the key facts.

System

It's a very long post but really if you are buying a 40p product to get £10 cash back it would have been a lot easier just to get £10 out of the cash machine. No excuse for the bad customer service but it does seem ridiculous!

System

The_Stoic wrote: »

Hopefully big organisations will someday soon wake up to the fact that customers can now organise themselves and act collectively using the internet. I have forwarded the letter posted on the forum to the customer services department to be forwarded to the executive and will tell every person I know how I was treated. I will take my £3273 I spent last year at this Asda store and spend it elsewhere. My family and no doubt some of my friends, when they hear how i've been treated, will hopefully boycott them too. I'm going to ask everyone how much they spend at their local store and if they would be willing to switch to a rival grocers. I will then send the total amount of money this company are losing through this one action over ten pounds - a trifling amount to a big corporations making hundreds of million of pounds worth of profit every year. A large slice of this revenue comes from single parents like me on benefits. Be prepared to hit them where it hurts - THE BOTTOM LINE - its all they really care about.

I thought you only spent 52% of that £3273 in asda. To asda though they've annoyed a woman who basically spent 40p. They'll apologise but I doubt they will care that much.

Gunarysarge

My son has worked for ASDA as a delivery driver for 8 months now.
He is sick and tired of them constantly blaming him for delivery problems. He knows what customers have to put up with as regards messed up orders, its the pickers that keep messing up his deliveries.
They miss out items completely, replace something that is out of stock with something that is completely not connected with that product range etc. Drivers are leaving on a daily basis because of this.

He has to borrow my High Viz jacket because ASDA have not given him one yet, every time he asks they just tell him "Its on order you will have to wait". Very dangerous for him as he delivers in rural areas that have no streat lighting.
He even had to borrow my Sat-nav for three days as some of the ASDA ones had gone faulty. so there were not enough to go round.

They messed up his wages one month and he was under paid by quite a large amount. They told him he would get the amount put into his next months wages. He told them he needed the money as he had bills to pay and could not wait a month. So their solution was he could loan the amount off them lol, he went crazy at them at this point so they paid him what he was owed.

If they can treat employees in this way, what chance do customers have?

Valli

The_Stoic wrote: »

Hopefully big organisations will someday soon wake up to the fact that customers can now organise themselves and act collectively using the internet. I have forwarded the letter posted on the forum to the customer services department to be forwarded to the executive and will tell every person I know how I was treated. I will take my £3273 I spent last year at this Asda store and spend it elsewhere. My family and no doubt some of my friends, when they hear how i've been treated, will hopefully boycott them too. I'm going to ask everyone how much they spend at their local store and if they would be willing to switch to a rival grocers. I will then send the total amount of money this company are losing through this one action over ten pounds - a trifling amount to a big corporations making hundreds of million of pounds worth of profit every year. A large slice of this revenue comes from single parents like me on benefits. Be prepared to hit them where it hurts - THE BOTTOM LINE - its all they really care about.

Where were you going to spend the tenner anyway?

Blackbeard_of_Perranporth

I can see the proletariat descending now upon these cursed emporiums.

http://caerphillycommunitychorus.org.uk/past-events/asda-flash-mob-christmas-2011/

NoNonsense

The Stoic,

Please don't take offense, but I can't imagine anyone reading your post to the end. It's way too long and meandering.

If you sent a letter like that to Asda, you're not likely to get anything back except for a standard "We're sorry for the service you received" response.

Edit your letter to include ONLY the relevant facts. Things that seem interesting or vitally important to you are not going to be to other people.
What happened? (clearly, concisely and chronologically).
When did it happen? (what time, what date).
Who was involved? (names and job titles).
What impact did it have on you? (did it cost you money, for example)
What do you want them to do to put things right? (Something reasonable, relative to the situation).
Most importantly, make sure you complain to the person who has the ability to sort your problem out and/or compensate you.

Good luck.

Claire71uk

CEO Andy Clark's office will handle complaints, especially if you cc CS.

andy.clarke@asda.co.uk

asdaisbad

I am shocked and disgusted how I have been treated over the incident I had at the my local Asda, where I was subjected to physical abuse from ? the Customer Services Manager.

I contacted the police about the above incident and they gave me good advice. ? is apparently well known by the police for causing disturbances around the Fife area. I am shocked that Asda has employed a person who cannot conduct himself in professional manner and who is very aggressive. I advise that this person should not be working in a supermarket dealing with customers.

I am even more shocked how the complaints department has handled my investigation. There has been a big cover up of ? behavior.

I would like to complain about the person I spoke to at the complaints department for not dealing with my complaint as he told me he would. He said he spoke to another manager in the my local branch and took his word that ? was a ‘nice man’ and no further action was needed. That is not dealing with my complaint. ? said the matter was dealt with and the complaint was closed. I did not accept that answer and asked to speak to a manager.

The female manager rang me and was calm and polite but was not willing to help any further with my incident. The manager mentioned that the case was not closed and they have not yet spoken to the local branch. I was confused because ? said he had sorted it out and the case was closed.

I now release that my complaint has not been investigated at all and I have now been told lies.

I also said I would like to know the outcome of what action they were going to take of the two employees called T (an earlier complaint) and ? that had been rude and abusive to me. Only to be told we don’t give that information out. If this was the case why did ? tell me the outcome to his investigation? This does not make any sense. I feel that I was lied to again.

The police have advised me that it is company policy to follow up customer complaints and to give an outcome of the incident. The police’s impression was that they felt Asda are trying to hide something from me, of which I totally agree.

I am asking for T to be given proper training on how to treat customers with total respect.

I am asking for ? to be transferred to another branch or better still to be sacked.

With both of these employees still located at this branch. I do not feel comfortable shopping in Asda. This is a total inconvenience as it’s my local shop.

This is the worst customer service I have ever come across. Please note Asda will not deal with your complaints and want you to go away!