Garden Rooms Great Offer

pennypuppy

Good luck to all of you who managed to get an order through. I hope you get them - and please post a pic if you do.

NETTYB3

thewelshman wrote: »

I would urge anyone who ordered one to check that the money has left the account, mine was merely authorised (ringfenced) but not taken. I am waiting for a response at the moment from customer relations

Just checked my account online and it is there in black and white - B&Q - 377.11!!

So they have taken the money - what happens if they now cancel?

Also - does anyone have a screenshot of the offer as I have confirmation e-mail but not a screenshot showing the sale.
Thanks
Netty x

JasonLVC

jonathonjordan wrote: »

Just had call from B & Q mines being delivered tomorrow

Good luck with that!...and I genuinly mean that. Good on you if you get this.

My previous troubles with B&Q and a cheap offering - they delivered just the swing seat and rope on the expected day of delivery. Then they arranged three other delivery dates for the rest of the playcentre - none of which took place.

Then I got the 'out of stock' excuse, blah blah, etc - got what I paid for in the end. I had my cc debited on the day, had print outs of confirmation and website page print out too and their customer service said "so what?, means nothing until it's delivered". Took a letter to the CEO and a phone call to his No.2 to fix it.

Restricted

showman36 wrote: »

WE RESERVE THE RIGHT NOT TO SUPPLY YOU AT OUR DISCRETION.

I believe this refers more to their right not to accept your offer, but I'd be interested to hear from someone with a bit more legal knowledge about contracts.

showman36

Been through this loads of times the charging of your debit or credit card means NOTHING until the item is delivered posession is 9/10ths of the law you wont get the item unless B and Q want you to have it

squoog

My money has definately gone. just talked to B&Q again. Guy said they have had memo from their legal team that as it was a genuine mistake they do not have to honour it and will be refunding any money taken.
He said it might be worth talking to trading standards about contract law and that he would try and find out more and phone me back.
I very much doubt any orders will get through as they have to come from the supplier who has wiped all the orders from the system.
I know that some people successfully argued with Play. com about a harry potter DVD set recently, but that was a £40 price difference not a £3k one!!

thewelshman_2

Squoog, I have just had a similar call from them, the money if taken will be returned, they're legal team are sending out letters to everyone who ordered one and should arrive in the next day or so.


Oh Well, it was nice while it lasted.

Now.....Any cheap deals on 10x8 Sheds?

seilbahn

If B & Q were not to honour these orders and they were to be taken to court, they could argue that the pricing was an obvious mistake. However the person or persons who rang B & Q and were not advised of any error may actually have strengthened the case against B & Q.

thewelshman_2

seilbahn wrote: »

If B & Q were not to honour these orders and they were to be taken to court, they could argue that the pricing was an obvious mistake. However the person or persons who rang B & Q and were not advised of any error may actually have strengthened the case against B & Q.

Nobody is going to take anyone to court, we took a chance and ended up with nothing. That's the way it goes!

welshblob

Restricted wrote: »

It seems that B&Q may have got themselves into a tricky situation. I don't know a lot about contract law, but there are similarities with the Kodak case which you can read about here...

Someone had to mention the K word !!! Let's face it there have been many missprices since then and it's the sellers right not to honour the sale.

Legal discussions on this subject are quite dull. As I said before on this thread you win some, you lose some.

Rob