Post Office

gibby

We have been informed by our online biz customers that the post office are being a little naughty

when customers return goods to us under £34 in value they can do so using recorded delivery - also known as signed for

but many post offices are pushing customers to use sepcial delivery which is more expensive and makes the post office more money
it seems to becoming more common and we are getting compliants daily that customers are paying an £8 on average when £3 would have done the job


G

jtb2412

Have had first hand experience of this. They ALWAYS ask if I want next day guaranteed (which is special delivery I think). I'm a bit wise so always decline but I'll bet there are others that aren't aware and are paying over the odds.
Well done for bringing this up !

chuckley

covers the customer if its tracked... so i dont see the problem.

SD guarantee's next day whereas RD can arrive whenever the postie feels like delivering.

custardy

they offer a service.
its a choice surely?

superscaper

I am really wondering now what the point is of paying for recorded delivery when the compensation and claiming procedures for lost post seem to be no difference between first class and first class recorded. What am I actually paying the extra for? May as well just simply use the free certificate of posting as proof. I'm sure it used to be the case that not being signed for was enough proof in itself for lack of delivery.

Blacksheep1979

as superscaper says there's little point for recorded unless it's for legal type documentation that you need to prove the other party received. If it's for goods under a certain value you get identicle protection from 1st class and 1st class recorded as long as you have proof of postage.

superscaper

Blacksheep1979 wrote: »

as superscaper says there's little point for recorded unless it's for legal type documentation that you need to prove the other party received. If it's for goods under a certain value you get identicle protection from 1st class and 1st class recorded as long as you have proof of postage.

Exactly it gives you no protection with RM, it only may be an additional protection with the recipient where it's the other way around that you can prove it's been delivered/signed for. Although I've seen quite a few cases on forums of post not turning up but mysteriously having been signed for (invariably with an unrecognisable name or a signature that's not the recipient's).

Blacksheep1979

had plenty of the opposite too - where it was delivered but not signed for...

superscaper

Blacksheep1979 wrote: »

had plenty of the opposite too - where it was delivered but not signed for...

I was thinking about that and I couldn't think of any context to post it under as that really does just really prove and disprove nothing. Ultimately you're getting it delivered but you've got no proof they received it (which is pretty important in your example of legal documents) for reference purposes. I guess it does go to prove the pointlessness of the recorded/signed for service.

barncopxx

chuckley wrote: »

covers the customer if its tracked... so i dont see the problem.

SD guarantee's next day whereas RD can arrive whenever the postie feels like delivering.

As a long serving "old school" postie I take extreme exception to your comment "whenever the postie feels like delivering", and I regard it as offensive. To set the record straight SD items are as you say guaranteed next working day and they travel seperately to the ordinary mail and are tracked at each stage of their journey. RD items cost only 70p on top of the 1st class stamp and travel as ordinary 1st class mail and the only difference is that they require a signature on delivery. They are only tracked onto the system at this point. They do NOT get delivered when we feel like it - they get delivered on the day they arrive at the delivery office.

chuckley

Blacksheep1979 wrote: »

had plenty of the opposite too - where it was delivered but not signed for...

that too is my current problem. there was a time a while back i too would receive ebay payments in post that were sent RD but the postie couldnt be bothered to get it signed and just posted it through letterbox. good job i was honest.