B&Q up to 75% off sale on Outdoor Fun (swings, slides, etc) [CLOSED]

CaitlinsNanna

That's good.

I am always behing reminded ( by other half) to keep copies of anything important. I am getting better at it & now make records on important
phones calls too.
As he says "you never know when you are going to need it" & he's right.

I feel like Charlie from Willy Wonkas Chocolate Factory at the moment. Wondering whether I will get the Golden Ticket to be be able to recieve my prize. It's still the "will we, wont we" scenario.

Redhillblue

We have had another 'phone call from B&Q repeating what they said yesterday. So supposedly we are getting a Matterhorn in September. I will believe it when I see it. It does seem strange why some people are hearing nothing and we hear the same thing two days running. Also how many people are affected? I have heard figures of about 1000.

W1zz

I think the figure frequently mentioned by B&Q Customer services was around 300.

W1zz

Dingdangdoforme

So sorry to hear about all the problems you are all having with B&Q, keep up the pressure you never know what will happen.

We must have been one of the lucky ones, ordered double swing/slide set (~£63) on the 15/7 and delivered as arranged on 28/7 with all parts! - wish we had kept the packaging as would have been able to respond to question from earlier posting (sorry been away from the boards) think it was made by a french company called Soulet (or something like that) for B&Q - it did have on the box 2005 model.

Sorry can't be more specific, will be watching with interest over the next week.

Jodyl

dingdangdoforme - i ordered same item on 17/7. have been told will not be getting one. i have been trying to trace a like for like item to help my case. tried soulet in google. not much look. can you remember anything else?

mirandamayhem

I've had some luck with Soulet
http://www.castorama.fr/boutique/products/products.jhtml?elementId=CastoJA0302

Looks like they could be the play centre suppliers.
Unfortunately i don't speak a word of french so can only look at the pretty pictures!

timbouk

Add the address to this page

http://world.altavista.com/

Dingdangdoforme

mirandamayhem wrote:

I've had some luck with Soulet
http://www.castorama.fr/boutique/products/products.jhtml?elementId=CastoJA0302

Looks like they could be the play centre suppliers.
Unfortunately i don't speak a word of french so can only look at the pretty pictures!

They look like the one's, this appears to be the one we purchased - just the slide is on the other side (as per B&Q's picture).

Station de jeu LES ROCHEUSES (on page 2 of above link).

Jodyl

just received another call from b and q. stating they will not be fulfilling the order i placed. This is their FINAL DECISION. ie the one before monday 8th close of business. They have also refunded my monies after several conversations of me stating quite clearly i did not want a refund at this stage as i would be pursuing this matter. They are also sending me a £20 voucher as an offer of goodwill of which i refused point blank.

Based on this what is everyone elses next step? I have got a legal letter in draft ready to send to CEO etc. I really believe they cant just get away with this.

Jodyl

Is there anyone on here that can set a count going for people to click onto who are in the position of ordered,money taken, not going to receive order and monies refunded.?
With this info we will know exactly what b and q are up against.