USB help please

Dalkirst

There's an unknown device under other devices in device manager.I can't play the shuffle as haven't been able to add any songs to it.

Ice_2

could show up as mass storage:D

jmc160

Easiest way to test it is to unplug the shuffle while you're looking at the device driver window. If the unknown
device disappears, then that's your beastie!

Incidentally, I just plugged my iPod into my Vista machine and it put the driver under Portable Devices.You should
look there as well as under mass storage as Ice suggested.

If it turns out the unknown device is what you want, right-click it and select update driver. Click Browse my computer for driver software, click "let me pick from a list of device drivers on my computer", then you may need to uncheck the "show compatible hardware" option, and select an appropriate driver.

Mine (Not a shuffle) is using Microsoft WPD Filesystem Volume Driver

Dalkirst

jmc160 wrote: »

Easiest way to test it is to unplug the shuffle while you're looking at the device driver window. If the unknown
device disappears, then that's your beastie!

Incidentally, I just plugged my iPod into my Vista machine and it put the driver under Portable Devices.You should
look there as well as under mass storage as Ice suggested.

If it turns out the unknown device is what you want, right-click it and select update driver. Click Browse my computer for driver software, click "let me pick from a list of device drivers on my computer", then you may need to uncheck the "show compatible hardware" option, and select an appropriate driver.

Mine (Not a shuffle) is using Microsoft WPD Filesystem Volume Driver

Thanks but sorry to come across as thick but can you tell me how i get to Portable devices and mass storage?:o

It can't be the unknown device as that's there all the time whether it's plugged in or not.

Ice_2

Dalkirst wrote: »

Thanks but sorry to come across as thick but can you tell me how i get to Portable devices and mass storage?:o

It can't be the unknown device as that's there all the time whether it's plugged in or not.

Hi if you plug in a usb dongle or anything with some memory in like a camera or a moblie phone...it will show up in
start
computer
under
devices with removable storage...hth's...:D


now don't be doing this....


or this as it isn't worth it...

Dalkirst

So where the c and d drive etc are?
When i plug my dongle in that shows up as M but nothing at all happens on any USB port when i plug the shuffle in.
I might aswell sell the damn thing on Ebay.

Ice_2

Dalkirst wrote: »

So where the c and d drive etc are?
When i plug my dongle in that shows up as M but nothing at all happens on any USB port when i plug the shuffle in.
I might aswell sell the damn thing on Ebay.

that's right...it would seem to me that the ipod thing is a dud...did you check the batteries as that will cause it not to show up...it needs to be working for vista or any pc to pick it up...but vista should just pick it up straight away...:D

Dalkirst

Yes you charge the battery by plugging in the USB cable and i did that first thing:)

Ice_2

Dalkirst wrote: »

Yes you charge the battery by plugging in the USB cable and i did that first thing:)

but if the battery is a dud then there's your problem stick a new one in and see what happen's they aren't very much to buy...I don't think...:D

jmc160

Right, so we know the USB port's OK as your dongle work in it.

Is the battery removable on a shuffle?

My next move would be:

Replace the USB cable. Borrow one if you can just to test it and see if that's the problem.

Contact the company that supplied the shuffle and get them to replace it. You shouldn't have this much hassle to get it working - especially in Vista. There aren't actually any drivers you can download for this as Vista has ipod drivers bundled in so it should just work.

We've checked everything that's worth checking, I'd say it's time to get on to the supplier now and get it replaced.