Changes To StayWarm

Former_E.ON_Company_Representative:_Malc

Hi Biggles

Something certainly doesn't seem right here.

Unless told differently, when your Staywarm agreement ended, we'll have put you on our Energy Plan tariff. This will have covered the time between the end of Staywarm and your switch to npower.

500 odd quid for 3 days seems way off the wall. Is this the amount on the final bill now you've changed supplier?

With a switch of supplier, it's the responsibility of the new supplier to let the old supplier know the meter readings they intend to use to open their account.

The old supplier uses the same readings to close their account. This is to make sure the same energy is only charged once.

If this is the final bill, check the readings used. Are they the same as those npower have started their account from? How do the readings used compare with those on the meter now?

To be honest, as I said at the top, 500 quid for 3 days just doesn't seem right. If you drop an email to the address in my Profile with the details, I'll be happy to take a look.

Malc

Biggles

Cheers, Malc, email sent.

Former_E.ON_Company_Representative:_Malc

Thanks for the email Biggles. Have received it and am about to reply.

Malc

barneydog

Hi I need a bit of advice for my parents gas and electric. At the moment they are on Staywarm (classed as a High user) with a monthly bill of about £165.

With their Staywarm contract ending at the end of June they've asked me to help them find a new deal which I thought would be relatively easy to do - just use the MSE calculator to find the best deal for them.

However it gets bit more complex, first they haven't kept any of the correspondence from E.ON including their annual energy consumption statements so I rang up E.ON for last years and this years figures which they gave me.

This is when I noticed something I've not come across, I received 2 figures one for day use and one for night use. I know about 20 years ago they were on Economy 7 as they had electric storage heating but they had it replaced with gas central heating when they bought their house. Anyway I added the day & night usage figures together and ran it through the calculator and the best deal came out over £20 cheaper than what they are paying now on Staywarm.

The problem I have is their meter, it is still is an Economy 7 meter, it gives 3 figures in rotation the total usage (suffixed with a t), a night usage (suffixed with a 1) and a day usage (suffixed with a 2).

Is it possible to switch to a standard tariff with an Economy 7 meter?

Can I just get the best standard (non Economy) deal from another supplier with this existing meter as it does give a total reading as well as a day/night reading? (I've read elsewhere on MSE that some energy companies software can't cope with 2 separate day/night readings).

Thanks in advance

Bluebirdman_of_Alcathays

barneydog wrote: »

Hi I need a bit of advice for my parents gas and electric. At the moment they are on Staywarm (classed as a High user) with a monthly bill of about £165.

With their Staywarm contract ending at the end of June they've asked me to help them find a new deal which I thought would be relatively easy to do - just use the MSE calculator to find the best deal for them.

However it gets bit more complex, first they haven't kept any of the correspondence from E.ON including their annual energy consumption statements so I rang up E.ON for last years and this years figures which they gave me.

This is when I noticed something I've not come across, I received 2 figures one for day use and one for night use. I know about 20 years ago they were on Economy 7 as they had electric storage heating but they had it replaced with gas central heating when they bought their house. Anyway I added the day & night usage figures together and ran it through the calculator and the best deal came out over £20 cheaper than what they are paying now on Staywarm.

The problem I have is their meter, it is still is an Economy 7 meter, it gives 3 figures in rotation the total usage (suffixed with a t), a night usage (suffixed with a 1) and a day usage (suffixed with a 2).

Is it possible to switch to a standard tariff with an Economy 7 meter?

Can I just get the best standard (non Economy) deal from another supplier with this existing meter as it does give a total reading as well as a day/night reading? (I've read elsewhere on MSE that some energy companies software can't cope with 2 separate day/night readings).

Thanks in advance

Some will just use the total readings, some will require the meter to be changed - for which there is a charge.

Out of interest, would it be £20 cheaper annually or per month?

barneydog

Bluebirdman_of_Alcathays wrote: »

Some will just use the total readings, some will require the meter to be changed - for which there is a charge.

Thanks for the fast reply, it looks like I'm going to have to ring up a lot of energy companies then.

Bluebirdman_of_Alcathays wrote: »

Out of interest, would it be £20 cheaper annually or per month?

It's a saving of £20 per month so it's a substantial amount for them.

E.ON_Company_Representative:_Helena

Hiya barneydog,

I can offer a bit of advice from us, if that's ok

We can bill customers on a one rate tariff even if they have an economy 7 meter. As you say they don't really need the economy 7 as they've now got gas heating.

E7 is normally only beneficial for all electric properties with storage heaters.

We're happy to do it and they can choose from the range of tariffs we have.

I can't comment on the other suppliers though, if you give them a call they'll let you know.

We also say to pop the usage in to a comparison site, see how things look from there.

If there's anything I can help you with though, just ask, it's no problem.

Helena

Cardew

As said above, some companies(BG and E-On for certain) will aggregate the off-peak and daytime meter totals and treat as a total on a 'normal' 24/7 single rate tariff. e.g. 1000kWh off-peak and 3,000kWh daytime will be treated as 4,000kWh.


Other firms like Scottish power will not aggregate readings


However with gas heating and hot water, and depending on your parents pattern of electricity consumption, you might find there isn't a huge difference between an Economy 7 and single rate tariff.


My point being the bigger factor could be the cost of their gas. i.e. it may be worth paying, say, £20pa more on an E7 tariff if the gas on the dual fuel tariff is, say, £50 cheaper.


You will need to go to a comparison website like www.energyhelpline.com and enter in the kWh figures, experimenting with the percentage of E7 usage.

barneydog

Cardew wrote: »

As said above, some companies(BG and E-On for certain) will aggregate the off-peak and daytime meter totals and treat as a total on a 'normal' 24/7 single rate tariff. e.g. 1000kWh off-peak and 3,000kWh daytime will be treated as 4,000kWh.


Other firms like Scottish power will not aggregate readings


However with gas heating and hot water, and depending on your parents pattern of electricity consumption, you might find there isn't a huge difference between an Economy 7 and single rate tariff.


My point being the bigger factor could be the cost of their gas. i.e. it may be worth paying, say, £20pa more on an E7 tariff if the gas on the dual fuel tariff is, say, £50 cheaper.


You will need to go to a comparison website like www.energyhelpline.com and enter in the kWh figures, experimenting with the percentage of E7 usage.

Thanks

They do use a lot more electric during the day than at night, last years figures according to E.ON are 4426kWh for day use and 780kWh for night use.

Their yearly gas last year was 26473kWh

millie

barneydog wrote: »

Thanks for the fast reply, it looks like I'm going to have to ring up a lot of energy companies then.



It's a saving of £20 per month so it's a substantial amount for them.

When I cancelled my Staywarm a few years ago I was paying £97 per month and they were going to put it up to £115 at my renewal. I ended up paying £73 per month with EDF and Had £105 in credit at the end of the first year. Other friends have since done the same and saved money.