Cast Iron/Hardwood Garden Bench Just £9 Kays Price Mistake? [CLOSED]

kwt

Tried to get some sense from Customer Relations this morning. Surprisingly they have me the wrong number yesterday. If any one needs it it should be -01204 529301, but Customer Relations are a waste of space. Their blanket answer is 'we haven't got any more'. They seem to have no idea of the inconvenience they have caused to everyone.

I have since had a call back from Leslie Blower who is assistant to Anita McLean, Director responsible for Customer Relations. She has promised to investigate and phone back later.

If anyone else wants to complain to her she can be contacted on
01204 873947. I'll let you know what happens when she phones back, though I'm not holding my breath.

Zaphod_Beblebrocks

money that was showing as transaction pending on my cc has now disappeared along with any hope of a bench

kwt

As expected no joy from Lesley Blower
This is what they call Customer Service. I will send her another e-mail but if anyone else wants to make their feelings known the address is

lesley.blower@shopdg.net


Further to our telephone conversation today concerning the order you recently placed on the Kays Website for the bench (S08290 I am writing to confirm the situation.

Once again, please accept my sincere apologies for the disappointment and inconvenience that has been caused to you. Please let me assure you this was not intended.

Your comments concerning your order have been duly noted. I have escalated this matter to my colleagues in our Merchandise Department who have advised me that although stock is carefully monitored, demands for certain lines are sometimes higher than expected. Our buyers do try to meet customers' orders by using other suppliers, but as in this case, this is not always possible.

Although I fully appreciate the frustration this has caused you, under the terms and conditions which are detailed on our Website, I must emphasise that "all items are subject to availability. In the event that we are unable to supply the goods, we would inform you as soon as possible." Please refer to this information on our Website.

From checking our records, I can see a letter was sent to you on the 15 July 2005 advising that the order had been cancelled as there were no further supplies of the bench.

I am sorry that on this occasion I am unable to help you any further.

Yours Sincerely

Lesley Blower
Directors' Office Assistant

Lesley Blower
Directors Office
01204 873947


lesley.blower@shopdg.net

GibsonSt19

""all items are subject to availability. In the event that we are unable to supply the goods, we would inform you as soon as possible."

This is a lie. They could have called or emailed people to let them know, that would have been FAR more appropriate, and would have been entirely possible.

It frustrates me incredibly to think that people waited in all day expecting to take delivery of the goods, when they simply weren't on their way.

Shocking.

milkymilky

Just sent this to lesley blower, its the fact they didnt tell us thats really annoying, IOk if it was a mistake and they pulled they should have just come clean and told us, but I cannot see why they cannot restock this item and make everyone happy following there C*ap service.....we'll see what happens

I also am in the same boat as the person whom you directed this letter too, I took a day of work to wait in for my benches to arrive on Monday, I have not received any notification that that the order was cancelled, by email or post. It would seem strange that no-one has received these letters. If they were issued, then even 2nd class post should have been delivered by now.

Why can you not obtain more of these benches, can you give your suppliers details so I can ask there reasons for not being able to supply these benches anymore.

I have lost a days holiday and at least 2 hours overtime and even though I have submitted an e-mail query I have still not had any correspondance from yourselves to tell me my order is cancelled. Do you intend to compensate me for my financial loss or perhaps I should just contact Watchdog directly.

bagby

I received an email today saying that the order had been cancelled - but this was only in answer to my email about the bench's whereabouts. As Ive had a result with my sky card today thought I would try my luck with Kays and have emailed Leslie Blower saying couldnt they have supplied a replacement with something similar. Its worth a try

lucylou

Thanks for your email about the Bench (SB0829).

Unfortunately, since placing your order, we have been unable
to obtain any more supplies of the goods and so I have had to
cancel your order. You have not been charged for this item.


Please accept my apologies for any disappointment or inconvenience
this may cause you.

I hope that you are able to select a suitable alternative from
the wide selection available on our website.

If I can be of any further help, please let me know.

With regards
Chris Williams.

Internet Customer Services.
does it not remind you of the first email I received?It's exactly the same one.Unbelievable or what?:eek:

justjenny

I did not get any notification either. Only this reply when i sent an email asking where my bench was...maybe my free gift will turn up!

Thanks for your email about the SB0829 BENCH.
Unfortunately, since placing your order, we have been unable
to obtain any more supplies of the goods and so I have had to
cancel your order. You have not been charged for this item.
Please accept my apologies for any disappointment or inconvenience
this may cause you.
I hope that you are able to select a suitable alternative from
the wide selection available on our website.
The Free Gift are sent separately, Mrs *******. Please can you
allow up to 28 days for the gift to arrive.

kookie

A new one on me - I ordered but ever heard any more - when I queried they said it was because I hadn't told them my christian name!!! Needless to say impossible to reorder and of course they cannot reinstate the original. Why am I not surprised?

odowdchr

Thank you for your email about your order.
Unfortunately, we have no further supplies of the item available
so we have had to cancel the order.
Please accept my apologies for the problems caused to you by
this.
If I can be of any further assistance please let me know.

Rob Shotton
Internet Customer services


LOL, anybody get the idea that they have these set up as templates...quickly choose one line from each of the following sections, give nothing away, get rid of complainant ASAP :j

Seeing as i had to register my personal details to find out anything from this company, might send them a few data protection enquiries and get it all removed. Don't really want to hear anything more from this lot.