can dell do this

maemaesmummy

Just to bump this but I have now received this email.

The order has been cancelled due to the components being unavailable....

its a laptop cushion which is showing in-stock on website ... oh and they have taken money from my bank account....

custardy

Dear xxxxxxxxxxxxxxxxxx

I do understand your concern and apologize for the inconvenience caused.

Unfortunately we do not have a replacement available at the moment, to be sent to you.

Hence we have already requested for the refund and it has been processed from our end.

The amount should reflect in your account within 2 - 3 working days.

Regards,
Beulah Injeti
Dell Customer Service

Customer Service Frequently Asked Questions please log on to the below link:
For UK: WWW.dell.co.uk/help
For IRL: https://www.dell.ie/help

both items still on dells site

Squiffy

Post 568 on this thread is quite interesting.......

http://forums.moneysavingexpert.com/showthread.html?t=528015&page=29

Squiffy

Labman wrote: »

....as is post 438 on the thread by the same poster.

That isn't interesting at all. There is no indication whatsoever that Dell are claiming this is a pricing error.

Plus of course the other post by this guy came later, so would tend to be more valid than the one you found.

custardy

well dell are still digging in.
i pointed out T&C's posted in the thred(im keeping emails polite though)

today

Dear xxxxxxxxxxxx

I wish there was something which I could do to get this order delivered to you, however, as the suppliers have informed that they would not be able to provide us with this part we are unable to provide you with the same.

Please accept my apologies for the difficulties encountered when attempting to resolve your issue.

Regards,
Beulah Injeti
Dell Customer Service

now ive emailed back asking which item is out of stock.
as both are still up on the dell site for sale on 24 hour despatch and being one is a laptop bag then surely one of equal or greater specification shouold be offered?

Squiffy

custardy wrote: »

now ive emailed back asking which item is out of stock.
as both are still up on the dell site for sale on 24 hour despatch and being one is a laptop bag then surely one of equal or greater specification shouold be offered?

Get your local trading standards involved. (Despite what uktim says).

chuckley

right so OP u HAVE a refund and now still want the item?? or better yet a more expensive better substitute? and will go to court if necessary?

In all this time uve been faffin about sourcing ur t&c drivel, u coulda got the item elsewhere...

u really have too much time on ur hands... may i suggest a hobby?

ever thought maybe web stock hasnt been updated yet?? either way u wont get the item... move on, for ur own sanity.

Squiffy

chuckley wrote: »

u really have too much time on ur hands... may i suggest a hobby?

Like maybe coming into other peoples threads to contribute entirely unecessary and unhelpful advice?

chuckley

Squiffy wrote: »

Like maybe coming into other peoples threads to contribute entirely unecessary and unhelpful advice?

last i checked my 1st reply was helpful... but each to their own...

uktim29

Squiffy wrote: »

Like maybe coming into other peoples threads to contribute entirely unecessary and unhelpful advice?

He was saying what a normal person would do!

If you have a refund then if your making an issue of it then your just doing it for the sake of it. It's like the people who write in to points of view on the tv who just watch tv so they can be offended by something so they can complain. It's a very sorry way to lead a life.