can dell do this

custardy

mine just shows my order has been cancelled

custardy

maemaesmummy wrote: »

I too ordered the cushion.... my status shows as

We are checking with our suppliers that the items you need are available.

My payment was showing on bank a/c on monday.... am confused why payment was taken weeks after order and now status is showing as above..

this was the email reply yesterday(ive replied with the above links showing the items and querying them)

Dear xxxxxxxxxxxxx

Thank you for contacting Dell Online Customer Service.

As per our records, I see that your order has been cancelled as this part is no longer available with us.

This part is being supplied to us by a third party vendor the suppliers have informed us that they are no longer supplying this.

We tried to get an alternative sent to you but unfortunately they have informed that they do not have a replacement with them.

I have requested our finance department to provide us with a payment of your order. If you have been charged for this order, we will refund the amount.

Regards,
Beulah Injeti
Dell Customer Service

and this is my order status

We apologise if you did not request for your order to be cancelled. Please check your e-mail* for more information about why your order was cancelled and should you still need assistance please e-mail Customer Service.

*Please check the email address you provided to us when you placed your order.

now i never recieved any email on a cancellation.

i wouldnt really have a problem if they had cancelled early on even if payment was taken. however waiting 3 weeks to take payment after chaging the delivery date and then not bothering to tell me its cancelled is another matter

maemaesmummy

Im going to email now as I agree they kept sending change of delivery emails and then to take payment now is taking the mick..

Squiffy

uktim29 wrote: »

They're being mislead by you! If your so sure on what your saying find a link to a case that demonstrates your argument, an exact case! I bet you can't!

Why do I need to bother trawling google to find a specific case?

This is basic contract law. I suggest you go and look up items such as "communication of acceptance", and then tell me why the Dell T&C which states that the email order confirmation is not the acceptance that their T&Cs state.

Or perhaps you would like to explain why something being out of stock constitutes Force Majeure?

Or maybe even why you think that a binding legal contract can be voided simply by refunding the customer?

Squiffy

chocolatechipcookies wrote: »

They gave a refund for something Dell could not provide. There is no big deal. The OP got their money back, so why not just take that money and get another computer somewhere else? It would take a lot less time than posting on here.

Another really useful response. :rolleyes:

Doesn't matter what you consider to be taking less time. The OP asked a valid question, and I've attempted to help answer it.

Squiffy

custardy wrote: »

i wouldnt really have a problem if they had cancelled early on even if payment was taken. however waiting 3 weeks to take payment after chaging the delivery date and then not bothering to tell me its cancelled is another matter

Dell will try and put you off, telling you that your order has been cancelled and you will need to speak to Sales to re-order.

Don't let them put you off. Draw attention to their T&Cs, plus the fact they took payment and insist that they have to supply you the agreed for goods at the agreed for price.

If no joy, then involve your local trading standards.

uktim29

Squiffy wrote: »

Why do I need to bother trawling google to find a specific case?

It's simple, because there isn't one. Your assuming your personal opinion is what would happen if such a case were to go to court. Well it isn't!

By the way with regards to your contact Trading Standards remark above, they will not be impressed if you have your money back! I know, I've had these sorts of conversations with them.

custardy

Squiffy wrote: »

Dell will try and put you off, telling you that your order has been cancelled and you will need to speak to Sales to re-order.

Don't let them put you off. Draw attention to their T&Cs, plus the fact they took payment and insist that they have to supply you the agreed for goods at the agreed for price.

If no joy, then involve your local trading standards.

tbh i would have let it slide without a thought if i had got the cancellation email.
however now ive looked and seen the items on the site i feel i'll push for it

custardy

Dear xxxxxxxxxxxxxxx

We did try to see if an alternative could be sent but the suppliers have informed that there is no alternative available at the moment.

It might be due to a technical error that the web is still not updated.

We have escalated this with the online team and they are working on this, and would get it rectified.

Please accept my apologies for the difficulties encountered when attempting to resolve your issue.

Regards,
Beulah Injeti
Dell Customer Service

Customer Service Frequently Asked Questions please log on to the below link:
For UK: WWW.dell.co.uk/help
For IRL: https://www.dell.ie/help

ive replied they have both a cushtop and case on the dell site with available in 24 hours.
plus another colour of cushtop on 3 weeks despatch.
now im assuming for something to show 24 hours despatch they would hold stock on these?

Squiffy

uktim29 wrote: »

It's simple, because there isn't one. Your assuming your personal opinion is what would happen if such a case were to go to court. Well it isn't!

This isn't personal opinion, this is basic contract law. Why am I wrong?

Can a contract be voided by refunding the customer?
Is being out of stock force majeure?
Why despite Dell stating that order confirmation constitutes acceptance, do you insist that there is no acceptance or contract?

I think I know which of us is basing their responses on personal opinion!

uktim29 wrote: »

By the way with regards to your contact Trading Standards remark above, they will not be impressed if you have your money back! I know, I've had these sorts of conversations with them.

So trading standards only exist to ensure refunds are given and will 'not be impressed' with the consumer when a supplier breaches its contract?