West Bromwich Building Society Star Easy Access Account 6.55%

bristolleedsfan

oscarhugo wrote: »

I saw mention in "Money Mail" in The Daily Mail today that they apparently CLOSE THE ACCOUNT if you make more than 12 withdrawals.

I would believe that to be true, based on this below. ( U would think that closure after 12 withdrawals should be explicity stated.)


Only words i have seen is that "only 12 withdrawals are permitted per account year".

edda

Like some of the other West Brom accounts, the Star Easy Access can be run as a branch based account or a postal one.

If you open it at a branch, you get a passbook and transactions must then be carried out at any branch. If it's opened remotely, all transactions are via the post and/or telephone - no passbook is issued.

This was not apparent to me, until I tried to do a transfer at a branch between 2 accounts - one of which was a direct account. Needless to say, I wasn't allowed to do the transfer. :sad:

Horasio

They are being very slow with the opening of my account

sallysaver

CCStar wrote: »

They are being very slow with the opening of my account

Hi,
Yes me too. Up to now I am not that impressed although they were 'on the ball' when I opened another account last year. I have telephoned now 6 times and still haven't got through (Yes I know its an 0845 number) I emailed on Monday and a response said they would get back to me within 48 hours which also hasn't happened. Not looking good. I know the excuse will be they have been really busy with this account, but should they not be prepared? Sally

debbie42

I opened mine at a branch. They had to print out an application form as they had none left due to "overwhelming demand".

dadsarmy

Glad I only sent a small deposit then

Horasio

sallysaver wrote: »

Hi,
Yes me too. Up to now I am not that impressed although they were 'on the ball' when I opened another account last year. I have telephoned now 6 times and still haven't got through (Yes I know its an 0845 number) I emailed on Monday and a response said they would get back to me within 48 hours which also hasn't happened. Not looking good. I know the excuse will be they have been really busy with this account, but should they not be prepared? Sally

Yes they said this when I rang up about them. I don't like sending cheques in the post either with ID details. Much prefer to transfer online to set up an account. As I am based in Scotland I can't go into a branch to open this account.

sallysaver

Hi,
I posted a little earlier today regarding this account and have just had a call from the West Bromwich. Although the return call didn't materialise when they said it would, I have to say the CSA was very knowledgeable and polite. He went on to say they have been inundated with applications, so much so, that there is a strong possibility this account will be withdrawn next week. So, all you savers out there who are still 'dilly dallying' it seems as though time in running out! Sally

Cozworth806

My application was sent on the 12th Feb, received on the 16th Feb and is still waiting for "processing".
However I did speak to a very helpful woman called Samantha, and she did confirm the above.
Chelsea who I had similar issues with delays in processing applications couldn't tell me if my letter had been received or not!

neilp

I applied for a West Brom account 2 weeks ago and sent a cheque for £1 with my form. I have still heard nothing, my cheque has not been banked, and when I have tried calling them I am either told to call a different number or kept on hold for so long that I give up.

I have no idea what has happened, but have no intention of depositing any more money in a West Brom account, even if it is eventually opened - apart from anything else, I don't trust them to deposit immediately any cheque I might send them for a larger amount; if they sat on it for days or weeks that would cancel out any profit from a slightly higher interest rate. I would rather earn a little less interest and stick with ICICI, where I know what I am getting (and my experience with them has actually been fairly positive).