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Egg Policy Change ?
in Credit cards
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See Reply 13 in this thread if you want to see what I have asked them.
Are all of us who have just been notified that we are 'BAD CUSTOMERS' for ACTUALLY making sure we pay??
Are we all not paying Citigroup enough interest to pay for the credit problem / risk in the USA?
I am furious, have a job paying over £35k and never let my debt get anywhere near unmanagable and they can just get rid of all us loyal customers with a rubbish letter and that's it?!
The customer service operators are all very polite but just say 'there is nothing we can do about it' so now we all have to apply for their competitors cards?......where is the logic????
Everyone's a financial risk - me included. I could lose my job or end up in hospital for a long time. While I understand why you feel the way you do (I'd probably feel the same way,) I think you may be reading more into that letter than there's there.
They aren't accusing you of being an irresponsible borrower - they just don't don't want you borrowing off /them/.
-o I am humble -o You are attention seeking -o She is Nadine Dorries
Yes OK everyone's a risk but relatively speaking some are less risky than others. I think the issue is that the balance between risk and profit is probably very poor for me i.e. no profit but some risk exposure. Where as the balance for other borrowers might be higher risk but with far greater return possible. A sound cost benefit analysis for making the business decision.
Having made such a decision it then comes down to how you manage the change and communicate its effects. It is in this matter where Egg have proved poor. Going to the media and describing us as 'bad cutomers' is just not acceptable
Ironically they gave me are large limit recently which I have took advantage of for my stoozing thus it would be comical if I get a letter too, but it doesnt matter if they suspend me making any transactions cos ive bagged the 15month 0% rate now so dont want to spend on it anyway.