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Dreams bed Superstore??? Complaints?

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Comments

  • Tomby1
    Tomby1 Posts: 228 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    Ordered a bed from them - due to be delivered and set up on Thursday. Fingers crossed...!
  • Tomby1
    Tomby1 Posts: 228 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    Update: bed delivered today. On-time and built by friendly delivery men. Absolutely no complaints from order to delivery! Would personally use them again.
  • Jamie_Carter
    Jamie_Carter Posts: 5,282 Forumite
    Tomby1 wrote: »
    Update: bed delivered today. On-time and built by friendly delivery men. Absolutely no complaints from order to delivery! Would personally use them again.

    And be ripped off by paying double the price you need to again?

    Not exactly money saving is it?
  • Tomby1
    Tomby1 Posts: 228 Forumite
    Ninth Anniversary 100 Posts Combo Breaker
    Was happy with the service. Got the bed & bedding guarantees. Can exchange mattress if I need to within a month.

    Happy to pay more for a good service, quality product and good customer support, all of which I received in this instance.
  • Jamie_Carter
    Jamie_Carter Posts: 5,282 Forumite
    Tomby1 wrote: »
    Was happy with the service. Got the bed & bedding guarantees. Can exchange mattress if I need to within a month.

    Happy to pay more for a good service, quality product and good customer support, all of which I received in this instance.

    But you paid double what you could have paid for equal or better service. As I said, not really money saving.
  • I was also having issues with Dreams, however I emailed [EMAIL="RAKing@dreams.co.uk"]RAKing@dreams.co.uk[/EMAIL] which is the email address for the head of their Customer Services and they resolved my issue really quickly. I actually feel like I would use Dreams again as a result.
  • MarjeMarsh wrote: »
    I was also having issues with Dreams, however I emailed [EMAIL="RAKing@dreams.co.uk"]RAKing@dreams.co.uk[/EMAIL] which is the email address for the head of their Customer Services and they resolved my issue really quickly. I actually feel like I would use Dreams again as a result.

    Even though you would be paying double what you need to?
  • Tim_Deegan wrote: »
    Go straight to Trading Standards.

    I can't believe you paid £432 for a single mattress for a guest bed :eek:


    I have been reading various posts here in earnest trying to come to grips with the biggest mistake I have ever made with a purchase.

    I loved your comment about the 432 pound mattress and I laughed out loud and had to reply as I can beat that one hands down!!!!!!! You will think I'm stark raving mad!!!!

    I purchased a mattress from Dreams in 2010, thinking that the more I spent the more chance I would have of getting what I needed. To explain - I have Scoliosis - pretty severe and sleep at night can make the difference between pain the next day or not -

    I trotted along and spent a lot of time trying testing quite a few mattresses and decided on the Kaymed Raphael Single worth - wait for it
    1500 pounds ---- yes I typed it correctly.

    It has memory foam and the blue hexagonal shaped gel structure on top. For the first 2 months it was perfect!!!! It wasn't slept on for a year as I was away. It was safe and sound awaiting my return. It was still great though for the last 6 months or so I have noticed a change. It feels lower where I lie and I'm feeling like I'm not supported and my body sinks down into it - not like it promised and my experience initially. I thought it was just me and my body and spine playing up but I know it is the mattress. It is firm still a foot around the edges and in the middle is softer - you can feel the difference just by handpushing.

    I am not a person to complain lightly but really felt I had no choice. A few weeks ago I rang Dreams as I had purchased the 10 year Warranty. An inspector came and did the string test and it was visibly obvious that the centre was lower. He also admitted that it felt softer and less support in the area where I lie. When Dreams got back to me their stance was that it was not any fault with the mattress but rather ' settlement" which they said was "normal" in mattresses of this type. They said they couldn't exchange or refund. A small amount of settlement possibly but it really does feel different when you push down in the middle compared to the edges. You can tell something is not right!!!!

    Just letting people know my experience as I am genuine and not someone to complain if there wasn't a real need to. I find their refusal to refund disgusting. Especially as it was obvious to the inspector what the fault is and the fact that it is in immaculate condition and been lovingly and seriously looked after - as anyone would with something they have purchased for the good of their health that cost that much money compared to a cheaper option.

    Of course, I feel like a fool but a pretty disappointed and angry one at that.

    Does anyone know of any channels to try and sell a mattress of this quality????????

    I think it's my only option but there's not too many people out there who want to spend that kind of money that I did. But I need to sell it and get some money back to buy something else as I need something better
    .
    Lesson well learnt anyway - never again DREAMS!!!!!
  • antrobus
    antrobus Posts: 17,386 Forumite
    Well they must get it right at least some of the time, otherwise they wouldn't be in business....

    Well they're still in business at the moment, although they are said to be "struggling". Having 'discussions' with the banks last time I heard.
  • burtie
    burtie Posts: 9 Forumite
    I have been reading various posts here in earnest trying to come to grips with the biggest mistake I have ever made with a purchase.

    I loved your comment about the 432 pound mattress and I laughed out loud and had to reply as I can beat that one hands down!!!!!!! You will think I'm stark raving mad!!!!

    I purchased a mattress from Dreams in 2010, thinking that the more I spent the more chance I would have of getting what I needed. To explain - I have Scoliosis - pretty severe and sleep at night can make the difference between pain the next day or not -

    I trotted along and spent a lot of time trying testing quite a few mattresses and decided on the Kaymed Raphael Single worth - wait for it
    1500 pounds ---- yes I typed it correctly.

    It has memory foam and the blue hexagonal shaped gel structure on top. For the first 2 months it was perfect!!!! It wasn't slept on for a year as I was away. It was safe and sound awaiting my return. It was still great though for the last 6 months or so I have noticed a change. It feels lower where I lie and I'm feeling like I'm not supported and my body sinks down into it - not like it promised and my experience initially. I thought it was just me and my body and spine playing up but I know it is the mattress. It is firm still a foot around the edges and in the middle is softer - you can feel the difference just by handpushing.

    I am not a person to complain lightly but really felt I had no choice. A few weeks ago I rang Dreams as I had purchased the 10 year Warranty. An inspector came and did the string test and it was visibly obvious that the centre was lower. He also admitted that it felt softer and less support in the area where I lie. When Dreams got back to me their stance was that it was not any fault with the mattress but rather ' settlement" which they said was "normal" in mattresses of this type. They said they couldn't exchange or refund. A small amount of settlement possibly but it really does feel different when you push down in the middle compared to the edges. You can tell something is not right!!!!

    Just letting people know my experience as I am genuine and not someone to complain if there wasn't a real need to. I find their refusal to refund disgusting. Especially as it was obvious to the inspector what the fault is and the fact that it is in immaculate condition and been lovingly and seriously looked after - as anyone would with something they have purchased for the good of their health that cost that much money compared to a cheaper option.

    Of course, I feel like a fool but a pretty disappointed and angry one at that.

    Does anyone know of any channels to try and sell a mattress of this quality????????

    I think it's my only option but there's not too many people out there who want to spend that kind of money that I did. But I need to sell it and get some money back to buy something else as I need something better
    .
    Lesson well learnt anyway - never again DREAMS!!!!!

    Please don't give up. They're in the wrong - check the Sale of Goods Act on the Office of Fair Trading website.. Look for the HUB :mad:

    We're just starting with the same sort of thing. After they sent someone out to have a look, they've put it down to 'wear and tear' and he also said the base had collapsed. The damn thing is less than 3 years old and I don't even have kids using it as a trampoline!
    I'll be blowed if I'm going to spend £1200 on a Superking bed that now resembles a giant marshmallow.
    We're awaiting the report, but they've verbally implied that it's wear and tear, which apparently isn't covered on the INCLUSIVE 10 year guarantee, yet when we were in the showroom, we specifically asked if there was a weight limit (Mr B is a burly rugby player and built like an ox) and were told that it wouldn't be an issue. He needs to sleep in a bed that offers support, so we spent the extra money to get a decent 4000 pocket sprung mattress and divan. Now he can't get a decent night's sleep and we have a useless pile of junk we call a bed.

    I'm all geared up for this one, having taken on 2 major companies over their deliberate lies and shoddy service and wiped the floor with them, so Dreams.......bring it on, I'm ready for you! :dance:
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