appealing budgie flights ripoffs?

_Andy_

nlpnlp wrote: »

With a ticketless airline the correction is made over the phone and takes about 30 seconds. Surely this does not justify a £40 fee. And how on earth can they justify charging you the difference between the price paid for the ticket and the current price? They are not issuing a new ticket to you just amending the existing one. I could understand 1 or the other charge but not both.

If the charges weren't there, there would be a huge market for selling on airline tickets, e.g. a sale with airline X comes out, I buy 50 tickets with different names at £50. Flight sells out. I then sell these tickets on to 50 different people at £100, etc.

lynzpower

We have done the subject to death on MSE about whether charges are valid/justified/fair etc.

there is always one camp that says that the consumer has to take responsibility. this is a red herring.

The unfair contracts legislation is LAW, and overrides consumer reposnsibility. In fact it is the opposite of that as the above legislation suggests that IF a consumer has no input ( ie negotiation) of the terms of the contract ( which we dont in most cases) and those terms could be deemed as unfair ( 100 to do a name change- it doesnt cost anywhere near that, come on MSErs we know this!) then therefore the customer is ripped off.

The only reason why this is uncontested right now is that no one has bothered to take it to court, or take it up with the OFT.

If the charges weren't there, there would be a huge market for selling on airline tickets, e.g. a sale with airline X comes out, I buy 50 tickets with different names at £50. Flight sells out. I then sell these tickets on to 50 different people at £100, etc.

And this has been happening with concert tickets for donkeys years. No one moans about that. What difference does it make who bought the original ticket? the other option is to ensure that the person who is flying is the person who bought the ticket ( look at what they have done at glastonbury festival to avoild the touting) and yuou shouldnt do name changes only have to sell them back to the airline- or to someone abta bonded only- and they can resell them, plus some sort of fee. Or they shouldnt do name changes at all , tough luck.


Im not sure whats going on with MSE right now, there seems to be an inordinate amount of people here who seem to think its OK we are all getting ripped off, and convincing each other that being ripped off is ok in the name of getting a bargain :rolleyes:

nlpnlp

Thanks for your responses however I think some of you are missing the point. People can and do make simple mistakes - the online booking process is a timed event, that makes you go through it fairly quickly. In my case the system automatically put in the surnames not me. In the haste to get through the booking process so as not to be timed out I did not spot that they had typed in incorrect data. For subsequenty spotting their error I am being charged over £100.

1. The wrong name was put in by the airline not me. My 'error' was not to spot their error.

If the reason for this is to stop the selling on of seats they could ask for the name and date of birth. It is reasonable to see if someone is changing name and date of birth that the seat is being sold on and make the high charges. Where just one piece of information is being changed one can see it is correcting a mistake.

I wish we were all as perfect as you budgetflyer, but I feel here I am being ripped off. And yes lynzpower I will be taking this to the county court under the unfair contracts law.

Sam_Bee

nlpnlp wrote: »

T
1. The wrong name was put in by the airline not me. My 'error' was not to spot their error.

I'm confused. Can you tell us more?

budgetflyer

nlpnlp wrote: »

I wish we were all as perfect as you budgetflyer, but I feel here I am being ripped off. And yes lynzpower I will be taking this to the county court under the unfair contracts law.

How am I perfect ? Ive already said I had to change a name, found I couldnt and had to buy a new ticket and write off the old one.It cost me a lot more than £100 BTW
How is it an unfair contract. Who twisted your arm to book these flights?
I dont believe the airline website filled in everyones names either. Your PCs or browsers autocomplete might have though!
If you want to live in a country where legislation covers our every action and movement, where its impossible for a business to trade without government or court interference, go ahead.
Id rather live in a FREE country

stoneman

chuckley wrote: »

take ryanairs new luggage price hike, if its a problem then use their cheaper/free services if possible, which in fact benefits u, IE, no need to q for checkin, or find another airline.

Just the sort of answer you expect from some self-righteous people. Whats the view like from that pedestal you're standing on.
The only people that benefit from the Ryanair, Easyjet, BMIbaby, Thomas Cook, (and old Tom Cobley) baggage fees are people NOT going on a weeks holiday, which going by the queue I saw at EMA's check-in desk a few weeks ago was the majority of the pax. So a lot of people that can afford to avoid these charges by traveling light (less than 10KG in Ryainairs case,) IE: business men (and patronising gits) reap the benefits, while the company's know full well that the MAJORITY of passengers will never be able to avoid these costs.

chuckley

nlpnlp wrote: »

Thanks for your responses however I think some of you are missing the point. People can and do make simple mistakes - the online booking process is a timed event, that makes you go through it fairly quickly. In my case the system automatically put in the surnames not me. In the haste to get through the booking process so as not to be timed out I did not spot that they had typed in incorrect data. For subsequenty spotting their error I am being charged over £100.

1. The wrong name was put in by the airline not me. My 'error' was not to spot their error.

If the reason for this is to stop the selling on of seats they could ask for the name and date of birth. It is reasonable to see if someone is changing name and date of birth that the seat is being sold on and make the high charges. Where just one piece of information is being changed one can see it is correcting a mistake.

I wish we were all as perfect as you budgetflyer, but I feel here I am being ripped off. And yes lynzpower I will be taking this to the county court under the unfair contracts law.

so in effect ur basically saying it didnt give u the option to 'check details before proceeding'? also alot of these name changes happens on tickets already printed, therefore they need to re-enter and reprint. if not yet printed, the info has to be inputted by someone, all details of said person changes to new person, yes it seems like just 'data inputting' but staff need to be paid...

chuckley

stoneman wrote: »

Just the sort of answer you expect from some self-righteous people. Whats the view like from that pedestal you're standing on.
The only people that benefit from the Ryanair, Easyjet, BMIbaby, Thomas Cook, (and old Tom Cobley) baggage fees are people NOT going on a weeks holiday, which going by the queue I saw at EMA's check-in desk a few weeks ago was the majority of the pax. So a lot of people that can afford to avoid these charges by traveling light (less than 10KG in Ryainairs case,) IE: business men (and patronising gits) reap the benefits, while the company's know full well that the MAJORITY of passengers will never be able to avoid these costs.

*DEAAAAAAAAAAD*

its cheap for a reason. u get a £50 rtn inc taxes single flight, which incurs charges for baggage now @ £14 for RA... yet people find this 'extortionate'?

your travelling OUT of the country and back again on a DISCOUNTED fare and paying a lil xtra to take a suitcase is considered wrong?!

feel free to use BA whereby u pay £250 for the same rtn flight...

stoneman

chuckley wrote: »

*DEAAAAAAAAAAD*

its cheap for a reason. u get a £50 rtn inc taxes single flight, which incurs charges for baggage now @ £14 for RA... yet people find this 'extortionate'?

your travelling OUT of the country and back again on a DISCOUNTED fare and paying a lil xtra to take a suitcase is considered wrong?!

feel free to use BA whereby u pay £250 for the same rtn flight...

I get your point, but these flights are not always cheap. they maybe during a sale or when they first come out, but during normal selling periods when the load goes up they are the same price as BA and others.
BTW I was talking to an assistant operations manager at EMA yesterday and he says that the airlines are NOT charged per bag or weight for luggage, that would be an impossible task, they are charged a flat fee that is covered in the landing fees, etc.

ollski

chuckley wrote: »

alot of these name changes happens on tickets already printed, therefore they need to re-enter and reprint. if not yet printed, the info has to be inputted by someone, all details of said person changes to new person, yes it seems like just 'data inputting' but staff need to be paid...

I'm not aware of any budget airlines that print tickets, you do that yourself from the email they send. The name changes I did were done in 5 mins on premium rate phone lines after sitting through advertising bumph and the emails with the new name came straight through.
The extortionate costs associated are nothing to do with a discounted flight (I don't even think it is discounted as there is no fixed price), it is the fact that the costs are hidden in small print and not representative of the costs incurred.
For a money saving forum you lot sure need some practice!