Toluna Discussion (merged)

dubledee

sarahs999 wrote: »

I had an amazon voucher arrive in the past few days.

Hi, i was just wondering how long the amazon vouchers take to be sent to you as i ordered one last week? thanks

sarahs999

ermmm....you've not read much of this thread then? lol

Don't hold your breath. Three months if you're lucky.

Jordii

Got my £12 Love2Shop today, now only 3 im waiting on, was about a month past the esitmated delivery date

dubledee

sarahs999 wrote: »

ermmm....you've not read much of this thread then? lol

Don't hold your breath. Three months if you're lucky.

No i didn't read all of it sorry have done now!

totallybonkers

Yay I got my first voucher today. Ordered on 25nd November, got a ETA of 2nd Feb, arrived 24th Feb. Redeemed another 3 since!

rcpbiggles

I ordered a Love 2 shop woucher at beginning of Feb. Whilst I am aware I need to wait weeks to get it, I am a little concerned - on my voucher page it shows as ordered but where it says 'post' it says 'No' and the delivery date appears as N/A..... is this normal?!!

davester

rcpbiggles wrote: »

I ordered a Love 2 shop woucher at beginning of Feb. Whilst I am aware I need to wait weeks to get it, I am a little concerned - on my voucher page it shows as ordered but where it says 'post' it says 'No' and the delivery date appears as N/A..... is this normal?!!

Yes thats normal. They add the delievery date about 2 weeks before you date given, but then you have to wait maybe 2 weeks after the date given to get it. Expect about 3 month wait at the moment

sarahs999

'post' just means whether electronic voucher or actual. Doesn't actually mean anything either. Until recently all amazon vouchers said 'yes' to post, but were always delivered electronically.

davester

E vouchers take just as long as postal , well for toluna is does.

Wildside

Hi below is a copy of an email I got today re Vouchers as this may be of interest/helpful to anyone still waiting for theirs.

Dear Member,

Thank you for your email. Since we order and dispatch large batches of vouchers at the same time, it normally takes up to eight weeks from when you order your voucher until when you receive it. We understand that some of these vouchers are beyond the promised 8 weeks, however we are working hard to catch up with these delays.

Here is an update on all our main vouchers:

*We have now sent all Amazon e-vouchers up to the 17/12/2009
*We have now sent all Love2Shop vouchers up to the 24/11/2009
*We have now sent all Halfords vouchers up to the 31/12/2009
*We have now sent all HMV e-vouchers up to the 31/12/2009
*We have now sent all Debenhams vouchers up to the 03/11/2009
*We have now sent all CDWOW e-vouchers up to the 22/11/2009

Unfortunately we still are experiencing some delays with the vouchers, in which we send our apologies. We understand this is very frustrating for our members as they work hard to earn their points, however we are doing the best that we can to have the vouchers with you as soon as possible. We have no specific delivery dates, however as soon as we have the vouchers in stock they are being sent immediately.

If you ordered your voucher before the date mentioned above and that you should have already received it, please reply to this email with the voucher you requested, the date that it was ordered plus your postal/email address and we will investigate further. For paper vouchers (Love2Shop, Halfords and Debenhams), please allow a couple more days before you reply to this email to allow time for delivery. We are situated in France, therefore this should be no longer than 3-5 working days.

We apologise again for any inconvenience caused and we hope that you enjoy spending your voucher once received.

Regards,

Toluna Support Team