Complain to Tesco or Trading Standards?

sco0ter

Poppy9 wrote: »

complied with their policy which forms part of the contract when you purchase from them.

They DID comply with thier policy... You have no proof they did not.. In fact by your own statement you say that they told the buyer the bar code was different so a different product... The product description as well as bar code were in plain sight so therefore the only one in the wrong was the buyer who tried to blackmail Tesco into thier price promise when they had already done more than they should have by offering a different more expensive product for a reduced price.

Tesco cannot be held responsible for customers mistakes and they DID comply with regulations by displaying more than enough information. If the buyer DID NOT compare bar codes then how can they blame TESCO.

There was no law breaking as the product described and also identified BY THE BAR CODE would be the right price.

There is no point in continually trying to blame TESCO and go on about LAW BREAKING when you have absolutely no proof.

Poppy9

We are not machines and we are not expected to read bar codes as other posters have pointed out, that given the size of the bar code a large percentage of shoppers would be unable to. The bar code only provides information to the till as to what the item is, the shopper relies on the written discription i.e. Tetley Tea Bags not 1411120120102122012...........

In answer to the question he expected to pay £2.50 which he didn't. In order to pay the £2.50 he had to drive back to the store from home - about 8 miles return. Perhaps he should costed in his time and petrol so that he is put back in the position he would have been in if Tescos had not overcharged.

To reiterate, Tesco's didn't dispute they had overcharged, they didn't dispute that the sign referred to Friends game and was directly in front of the stack of Friends game or that there were no other Friends games or any other ticket relating to any Friends game on the shelves, what they didn't want to do was comply with their refund policy "if they get it wrong". He was peed off because he was tired and hungry after working 12 hours and had taken his boots off and thought he was home for the night (it was about 8pm). He had to go back to the shop as he had paid for the shopping on his Visa card.

Halloway

Poppy9 wrote: »

We are not machines and we are not expected to read bar codes as other posters have pointed out, that given the size of the bar code a large percentage of shoppers would be unable to. The bar code only provides information to the till as to what the item is, the shopper relies on the written discription i.e. Tetley Tea Bags not 1411120120102122012...........

While I accept that some people may not be able to read the numbers, most could. All you have to do is match the numbers to ensure that the SEL matches the product. If the numbers do not match then the product and SEL do not.

This whole issue is ludicrous. Someone got burned for £2.50 (in fact they didn't get burned in the end) on a completely vacuous product. Big deal. Tesco made a !!!! up and then put it right. You clearly have an agenda here but you'll need better cases than this if you want to grind Tesco's nose in it.

Hush-Puppy

Halloway wrote: »

While I accept that some people may not be able to read the numbers, most could. All you have to do is match the numbers to ensure that the SEL matches the product. If the numbers do not match then the product and SEL do not.

This whole issue is ludicrous. Someone got burned for £2.50 (in fact they didn't get burned in the end) on a completely vacuous product. Big deal. Tesco made a !!!! up and then put it right. You clearly have an agenda here but you'll need better cases than this if you want to grind Tesco's nose in it.

I don't agree that this issue is ludicrous.

Tesco did mislead and failed to apply their own policy which covers such a situation.

Not everyone reads every SEL of every item they purchase. Can you imagine how long that would take on a monthly shop for 6? I'd spend half my day in a store - not ideal. I for one tend to trust what I read unless something appears suspicious.

As to the nominal amounts .. how many stores to Tesco have? And how many product ranges? If they made this mistake with, say, even 1 item per store, for roughly the same amount of monetary difference ... can you imagine the profits? Now, considering most shopers do not read each item on their receipt, and cannot remember every single price they saw on the way round the shop ... a very small minority may complain. Tesco STILL gain huge amounts of money from their 'mistake'.

I'm not a legal or consumer rights expert by any means (perhaps rather obviously!) but I can see where the OP was coming from on this issue!

Hushy

sco0ter

Hush-Puppy wrote: »

I don't agree that this issue is ludicrous.

Tesco did mislead and failed to apply their own policy which covers such a situation.

Wrong..... Tesco did not mislead... There is no proof and we have to go with the OP's word but even they admitted that they were told the bar code was wrong.. If the bar code did differ then the SEL was NOT for that product so therefore no offence was commited. They then get a goodwill from TESCO for them being willing to supply the wrong goods at the sale price. They didnt even have to do that.

Hush-Puppy wrote: »

Not everyone reads every SEL of every item they purchase. Can you imagine how long that would take on a monthly shop for 6? I'd spend half my day in a store - not ideal.

So if there was a car dealer selling a brand new car for £100 and they printed the VIN number at the bottom of the offer to show exactly what car it was.. Does this mean that because you couldnt be bothered going around to look at all the VIN numbers to see which car it was then you are entitled to any car there because the description says brand new car for £100???

This is getting way out of hand... there are to many people just wanting to slam TESCO. they quote laws but even when the law states that tesco have done nothing wrong then they choose to ignore it. If TESCO put the bar code on the SEL to identify a specific product then they are in the clear as the barcode would be able to identify the exact batch/version of the product thats reduced.

Im finished posting here as some people still wouldnt accept it even if it went to court and was proven that TESCO were right

Hush-Puppy

sco0ter wrote: »

Wrong..... Tesco did not mislead... There is no proof and we have to go with the OP's word

Obviously we have to go with the OP's word, lol, as without their 'word' their would be no reasoned debate on the subject stretching across 3 pages.

I have nothing against Tesco persay, and would have replied in the same way had it been SAINSBURYS, ASDA, MORRISONS, SAFEWAY (or any other supermarket I could put here in caps)

I also did state I'm no expert in these matters, but simply provided my opinon from a customers point of view.

Also, I think most people would be slightly more inclined to check the VIM (whatever that is!) on a high cost, one-off purchase than to trawl through 128 items every fortnight on a grocery receipt! Again, this is only in my humble opinion.

Hushy

Patr100

Poppy9 wrote: »

Update:

Email sent to TS with copies of receipt and picture.
Email sent to CEX of Tesco

No other Friends game on shelf and no other dedicated ticket for Friends game so unable to compare bar codes. It was a Metro store so only one small area dedicated to games with a limited range so you expect the right price ticket to be with right item. What the sign said he cannot remember and the sign is now gone!

I'm sure the CEX of Tesco will be quaking in his boots when he receives that blurry inconcusive photo. Sorry it's hardy a trump card.:rotfl:


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1OTC

Halloway wrote: »

I disagree. The barcode on both the product and the SEL should match. Each barcode will have its numerical equivalent printed beneath it. I often check barcodes in this way if there's any doubt in my mind that the SEL refers to the product which is behind it. If all else fails, get CS to check the price or use a customer barcode scanner if one is available. It's scarcely rocket science.

Retailers do have to have some protection against error and dishonesty (e.g. customers moving products or SELs around the shelf (which they do!)).

90% of the products on the shelf have the same barcode as that on the SEL.

There are various numbers on a Tesco SEL.

Underneath the price the numbering goes something like this..

05xxxxxxx-00yy/barcode/zz

The first number is the Tesco Product Number (TPN). Usually begins 05, however, they are now into the 06s.

Then its the quantity in the case that comes in the store [yy](example Value Chips come in 4s so it would read 0004)

Then its the barcode

Then its the version number of the label[zz]. If the version number is 05 and then it changes price, a new SEL is produced and becomes 06.

With toys, especially dolls, there maybe 4 different type of dolls in the case that comes into the store BUT they all have the same TPN number but they ALL have different barcodes.

Because its impossible to display 4 SELS, only one gets displayed, so the barcode maywell not match the product.

In this instance, I actually wish I was at work so I could print out a label for this product!!

ALL fresh lines that are sold by catchweight, the barcodes do not match the SEL BTW.

sarahrjfr

Just out of interest was the photo taken before before he bought the game?
With all the cctv in the stores they will have a recording of what happened.
I do think that the ca was harsh not giving dtd most still do even if barcodes don`t match.

joshtbh

sco0ter wrote: »

Wrong..... Tesco did not mislead... <snip>

I don't agree, Tesco published a misleading price. Common sense should tell you that if there is one Friends game on the shelf, and one SEL saying “Friends game” then the customer should be able to safely assume that this is the one and only price for the Friends game.
I seem to recall that Trading Standards’ stance doesn’t have anything to do with small codes on the SEL etc, its ludicrous to suggest that the customers should have to check these. It’s a misleading price on the SEL as the price and product information are easy to read underneath the corresponding product.