Complain to Tesco or Trading Standards?

1OTC

Poppy9 wrote: »

Call me simple but that indicates to me that the Friends game is reduced to £2.50

Somethings not quite right with that shelf IMO.

Behind the product on the left at the back is a Balderdash game, which I think the white SEL is for.

The is also no SEL for the product on the right.

Online, this friends game is £5.97 but that doesnt mean anything as I bought a Fireman Sam 3 vehicle set for £9.97 yesterday thats on line @ £29.97

The barcode thing is also !!!!!!!!, especially with toys. There maybe 4 dolls that in Tescos eyes,are the same product, yet only one will match the barcode on the SEL.

Halloway

Coupon-mad wrote: »

What does the yellow SEL say, poppy9?
If it says 'Friends Trivia game' then OF COURSE he has a case, no customer can be expected to compare barcodes!!

I disagree. The barcode on both the product and the SEL should match. Each barcode will have its numerical equivalent printed beneath it. I often check barcodes in this way if there's any doubt in my mind that the SEL refers to the product which is behind it. If all else fails, get CS to check the price or use a customer barcode scanner if one is available. It's scarcely rocket science.

Retailers do have to have some protection against error and dishonesty (e.g. customers moving products or SELs around the shelf (which they do!)).

Coupon-mad

Halloway wrote: »

I disagree. The barcode on both the product and the SEL should match. Each barcode will have its numerical equivalent printed beneath it. I often check barcodes in this way if there's any doubt in my mind that the SEL refers to the product which is behind it. If all else fails, get CS to check the price or use a customer barcode scanner if one is available. It's scarcely rocket science.

Retailers do have to have some protection against error and dishonesty (e.g. customers moving products or SELs around the shelf (which they do!)).

We'll have to agree to disagree then!

As M.U.N.T rightly says in a previous post, a price indication has to be clear and unambiguous. IF that yellow SEL said 'Friends game' then it's certainly ambiguous and the customer will assume they have the right game and 99% of people will not check the barcode matches. Indeed, many customers COULDN'T check a barcode as it's in small writing (my elderly Mum wouldn't be able to read it for sure, and I would struggle without peering at it!).

Anyway, whilst I know I wouldn't try to check barcodes, I would memorise most prices indicated and check my receipt afterwards (in the car or back at home, with my glasses on!) in any store, but especially in Supermarkets as they overcharge fairly often. Not just Tesco, but their Double the Difference policy forms part of their contract with their customers so should have applied to the OP.

gwapenut

malky39 wrote: »

as said a price shown is an invitation to treat, this is the shop inviting the shopper to treat them self to this product, the shopper then must produce the product for purchase at which point the shop can refuse to sell the product to the customer. So when people say it is shown at that price so i have to get it at that price they are incorrect, but what will usually happen is that the shop will usually give the customer the item at that price if many of the same items have been mis priced but if its a one of genuine mistake they may not

But the shop did not refuse to sell it to him at that price - they sold it to him, but at a higher price, without first informing him that he would be charged more than the invited price. If bought in a £100 trolley of groceries, the criminal offence (YES) that Tesco have committed, and are committing to many customers, would go unnoticed.

sco0ter

Coupon-mad wrote: »

We'll have to agree to disagree then!

As M.U.N.T rightly says in a previous post, a price indication has to be clear and unambiguous. IF that yellow SEL said 'Friends game' then it's certainly ambiguous and the customer will assume they have the right game and 99% of people will not check the barcode matches.

If it said friends game only and there were 2 different versions then that is misleading. As there are a few different versions of the friends game then it would be better practice to use the bar code so no mistakes would be made.
Tesco cant be held responsible for people assuming. Unless we get a better SEL picture and the bar code from the game that was not reduced then we will never know.



As stated in the Code Of Practice For Traders their price guide is fine. They state the price and product and for extra clarity the barcode... Just because 99% of people probably don't check it doesn't mean Tesco are at fault. They have supplied information that is more EXACT than needed. It basically is covering their backs. All they have to say if they go to court is "a full product description and bar code was available for the customer to see.. They didn't check the bar code and selected a similar item." This actually means that offering the item at a reduced price was going beyond their price promise so therefore double the difference was not owing.

So if you look at it that way... Teso actually did more than they had to and gave the buyer a better deal that he refused.

joshtbh

The posts saying "chill out - its only £2.50", And to "forget about it" etc are rather annoying and belittling the poster. I don’t see the point in your posts at all, if you have no decent relevant advice please don’t post.
WRT the original post, As another poster has stated – Tesco have committed a criminal offence by displaying a misleading price. If your friend doesn’t want to accept Tesco’s bribe to not contact Consumer Direct or other government bodies about this (double the difference), I urge your friend to take it as far as they can and please post their progress!

brunlea99

"They then said he could have it for £2.50 but he asked for double the difference per their policy. They refused and he refunded the item as he was so peed off."

This post seems to have got out of hand - talk of breaking the law. For simplicity, I've posted a quote from the orignal post. The facts are that the customer was offered the product at the price he thought it was - which is what a good retailer would do. For some reason (not for me to speculate) the customer then wanted more off it !!!

Goodness me - what more could Tesco have done ? I can't believe this thread.

Poppy9

Update:

Email sent to TS with copies of receipt and picture.
Email sent to CEX of Tesco

No other Friends game on shelf and no other dedicated ticket for Friends game so unable to compare bar codes. It was a Metro store so only one small area dedicated to games with a limited range so you expect the right price ticket to be with right item. What the sign said he cannot remember and the sign is now gone!

Poppy9

brunlea99 wrote: »

Goodness me - what more could Tesco have done ? I can't believe this thread.

complied with their policy which forms part of the contract when you purchase from them.

brunlea99

I'm not sure that a store policy can be construed as contractual in a legal sense. I stand to be corrected though. If the policy was in place (and there is some discussion on here that it may or may not have been) what was your husband wanting to pay then ? Let's get to the bottom line here. What did he want that Tesco's didn't give ?