Parking "fine" by Text

Patfig

Dear All,

I today got a text from Trace Debt Recovery telling me you have an outstanding balance please visit paydtr.co.uk to make payment and a case number. No mention of how much or for what?!

I called up spoke to a lady who after taking my name asked for address and post code which I didn't give. She then said she could not tell me what the fine was for or how much and if I didn't confirm my address etc the conversation was over so I rang off. I have received nothing in the post and moved house just over a year ago.

Should I have told her my address?

PF

oldernonethewiser

Is your logbook V5 up to date with your correct address?

https://thetracegroup.co.uk/frequently-asked-questions/

ChirpyChicken

Easy

If the case reference begins with a 4 go here

https://portal.thetracegroup.co.uk/Registration

Patfig

https://forums.moneysavingexpert.com/discussion/comment/82147280#Comment_82147280

I called them

oldernonethewiser

How would they have your mobile number to send a text?

The website, which has a completely different address to the one you posted, (which doesn't actually resolve to any website when I tried it) mentions letters as means of communication.

Patfig

OK I have found out it was for parking at Manchester airport. I used their short term parking for a couple of hours 2 or 3 weeks ago. I booked online and paid for 2 or 3 hours but I arrived 30 minutes early. I did leave early too though. I have had no letters or anything juts a text saying you owe us money. Now i have created a log in I can see it is £170

TBH If I overstayed by 30 mins I would happily pay for 30 mins or an hour at their exorbitant rate but £170 they can shove right up there.

oldernonethewiser

Does it specifically state it was for the airport parking?

And is your V5 up to date?

Patfig

https://forums.moneysavingexpert.com/discussion/comment/82147310#Comment_82147310

I will check my V5 when I get home from work

It says Balance £170 Client Manchester Airport

oldernonethewiser

Lots of threads about Manchester airport parking.

If the V5 is not correct that would explain the lack of any prior notification. Also carries a £1000 fine for being incorrect so worth making sure.

Patfig

Ah OK now the whole thing has come out It was from last December I was in a hire car and dropped off a couple of folks at the airport and didnt ( didnt realise I had to ) pay

The PCN was issued for Use of Pick Up / Drop Off Zone without making a valid payment at Manchester Airport Upper Drop Off Forecourt T2, Manchester on the 5/12/2025.

See attached evidence.

By entering and parking the vehicle on our clients private land you agreed to enter into a contract with our client and to be bound by the terms and conditions of that contract. The terms and conditions were clearly displayed. due to your failure to comply with the terms and conditions our client has issued the pcn.

 

We ask that you make the full payment of £170.00 within 7 days of receipt of this email.

oldernonethewiser

Lots of info on how to deal with this on this very section of MSE.

Was this an email you missed before?