Barclaycard CSV exports

Vortigern

https://forums.moneysavingexpert.com/discussion/comment/82125402#Comment_82125402

That's scheduled to end on 16 September.

molerat

Barclaycard is the worst non intuitive CC app I have ever had.

Sandsphinx

I raised a complaint about the CSV file having truncated amounts (".00" pence everywhere) and the wrong transaction dates. They haven't replied to me yet, but amazingly it seems today they have fixed the problems. Pence are now showing correctly for the transactions, and transaction dates are now the date of purchase (as per the online screens) rather than what appeared to be the posting date. The dates are corrected in the PDF and HTML download formats too. At least they've fixed the problem before they discontinue the Barclaycard online browser version on 16th September. Still no OFX download option, though.

Sandsphinx

https://forums.moneysavingexpert.com/discussion/comment/82132133#Comment_82132133

Correction: They've fixed the pence problem so the ".00" has gone away, but the date problem is still lurking there. My latest few transactions showed with their sale date, but some older ones still show dates a day after their sales dates. Maybe my latest transactions cleared on the day the sale was made so looked correct, but the older ones did not.

redhanded

https://forums.moneysavingexpert.com/discussion/comment/82132315#Comment_82132315

I downloaded my transactions from Barclaycard Avios in csv format every quarter to check my spending but just discovered this is now broken with the Online Banking website.

If I go to Statements and documents > click "Search transactions" for one of the monthly statements > click the "Export" icon, it brings up a menu listing PDF file, CSV file, HTML file. It doesn't matter if you click CSV or HTML options, it just downloads the file in PDF.

If I got to View Transactions click View all transactions then the Export icon, there are menu options to select a time period and file format. Again, it doesn't matter if you select CSV or HTML, the download is in PDF format.The time period also seems to be broken. For example, selecting a range of 3 months, PDF format, the file downloaded has no transactions in it.

Is there any way of reporting this to Barclays other than calling up and listening to hold music for half an hour?

Sandsphinx

https://forums.moneysavingexpert.com/discussion/comment/82158046#Comment_82158046

The CSV option works for me from a Windows PC running Chrome browser to get to Barclays online. However, if I do it from Chrome on an iPad it does what you say and creates a PDF not a CSV file. I think you need to use a Windows PC to get a text CSV file. The date range works for me.

With regard contacting Barclays for help, whilst I did eventually get someone to answer the phone, I got cut off twice and had to go through it again, and still didn’t get the issue resolved.

I then tried messaging them: log in to your account and go to Contact Us and select the message option near the bottom. They did reply after about 30 minutes but didn’t answer the problem, and each subsequent response took another 30 minutes until they closed the chat unprompted by me.

Eventually I wrote to them on paper. They never replied, but magically they fixed the pence problem I had complained about (but not the incorrect date problem).

I suggest like me you give up trying to get them to fix your problem and find a Windows PC instead.

inspectorperez

I suspect Barclays may not realise how much of a deal breaker it is by not being able to export in CSV format. It's major items only now that go on to my card and I only retain it because of the decent credit limit.