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Unable to log into Nat West (ex Sainsbury's) credit card

beckstar1975
beckstar1975 Posts: 789
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in Credit cards

i had been able to log into the account since since the switch, including this week

IMG_2024.png

to pay but this morning am getting this error, anyone else having issues? Have deleted and reinstalled app for no joy

Thanks

:eek::eek::eek: LBM 11/05/2010 - WE DID IT - DMP of £62000 paid off in 7 years:jDFD April2017

Comments

  • beckstar1975
    beckstar1975 Posts: 789
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    Same with website too

    :eek::eek::eek: LBM 11/05/2010 - WE DID IT - DMP of £62000 paid off in 7 years:jDFD April2017
  • masonic
    masonic Posts: 30,821
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    edited 18 July at 9:30AM

    Yes, seems to be an outage, and long queues on the phone lines too.

    Best not to delete and reinstall the app, as certain features then get locked out for 3 working days because it is a "new" device.

    Edit: around 15-20 minute wait for me - started call just before 9 am. CS systems are slow but still working.

  • flaneurs_lobster
    flaneurs_lobster Posts: 12,747
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    edited 18 July at 9:36AM

    Seems like it's across the NatWest Group - no credit card account details available online/apps.

    Message does say that cards are still available to use.

  • beckstar1975
    beckstar1975 Posts: 789
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    They're working 'well'enough'to send me messages that I'm close to my limit just not enough to let me see/rectify it!

    :eek::eek::eek: LBM 11/05/2010 - WE DID IT - DMP of £62000 paid off in 7 years:jDFD April2017
  • masonic
    masonic Posts: 30,821
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    What a push notification from the app rather than a SMS? That would be unexpected.

    Anyway, the issue seems to be resolved now. I am in.

  • beckstar1975
    beckstar1975 Posts: 789
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    yes, push and SMS. But now back in too, thanks

    :eek::eek::eek: LBM 11/05/2010 - WE DID IT - DMP of £62000 paid off in 7 years:jDFD April2017
  • sausage_time
    sausage_time Posts: 2,109
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    All seems OK for me. My only touchpoint with NatWest is my old JS Gold card.

    I’m a Forum Senior Ambassador and I support the Forum Team on the Credit Cards, Savings & Investments, Budgeting & Bank Accounts, and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.  All views are my own and not the official line of MoneySavingExpert.
  • Marksfish
    Marksfish Posts: 389
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    Not that it helps you, but I have a Nat West credit card (ex Sainsubury;s). I have made a payment today and logged into the app to see the received payment.

    Mark

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