Expedia cancellation fee

ineedacarthatworks

Booked wrong dates for accommodation,totally my fault wanted to cancel but expedia wanted 100% of the booking to cancel or not show up

Ie. I paid £250 for the accommodation but they wanted another £250 to cancel or if I didn't shown up?

Wasn't looking for a refund.

So had to do 1k round trip for two nights so I didn't have to pay another £250?!

eskbanker

That doesn't sound right - had you only paid a deposit perhaps?

Ergates

They wanted another £250, or where they wanting to keep the whole £250 (i.e. not refund you anything) ?

Those are quite different.

MeteredOut

https://forums.moneysavingexpert.com/discussion/6676457/expedia-cancellation-fee

I think there's been a misunderstanding somewhere. There's no way Expedia were going to charge you £250, on top of the £250 you'd already paid, if you'd either cancelled or not shown up.

That's assuming that was the full price. If it was a deposit, the T&Cs will have determined whether the remainer was due, even if you cancelled or did not show up.

ineedacarthatworks

I had paid in full,they wanted another £250

ineedacarthatworks

This is from the original chat. There was 'no response' from the resort,even though there is a manned reception every day

eskbanker

So you're saying that the total cost of the accommodation booking was £250 if you stayed there but £500 if you didn't? That still doesn't sound right at all, but if that's what they're putting to you then I'd suggest asking them to highlight where in the Ts & Cs of the booking there's anything that would allow them to impose a 100% surcharge in that way!

Did they put this unusual request in writing and if so, are you able to share, with any personal details redacted?

Edit: cross-posted - which hotel is this?

Edit 2: it's not unusual for bookings to be subject to a 100% cancellation fee at the last minute, but that generally means that you get no refund, not that you're expected to pay the full cost twice - admittedly the agent may have implied otherwise above but they're also claiming to be trying to rebook at no extra charge. Did they actually charge you twice?

ineedacarthatworks

£250 was the full price for the three nights

I wasn't looking for a refund

Okell

https://forums.moneysavingexpert.com/discussion/6676457/expedia-cancellation-fee

"… I paid £250 for the accommodation but they wanted another £250 to cancel or if I didn't shown up…"

Really?

Do you think you may have got hold of the wrong end of the stick?

ineedacarthatworks

Here is the statement at the bottom of the booking

eskbanker

Notwithstanding the earlier comments above, if you paid extra for trip cancellation protection, doesn't that cover you?