Excel Appeal Rejected

imgoneagainpromise · 10 July at 2:15PM

hello all, a little backstory, my partner was driving my car as their car was in the workshop… ended up putting their reg in for an hour parking instead of mine, received a PCN, appealed it and said it’s a keying error (still have the original parking ticket)

they came back today and said : “

We refer to correspondence received from you concerning the above numbered Charge Notice.
We have noted your comments advising that your girlfriend paid for her own vehicle. In order for us to review the
matter further, we require documentary evidence showing the owner and registered address of the vehicle your
girlfriend made payment for, to demonstrate this vehicle is also registered to you/your address. This evidence is to be
submitted via www.myparkingcharge.co.uk no later than 22/06/2026
Please note that responsibility for this Charge lies with the driver of the vehicle at the time the parking contravention
was observed. However, it appears from what you have stated in your appeal that you were not the driver on the date
in question.
In order for us to process your appeal correctly, please follow the instructions below:
1. Notify the driver of the vehicle that they will need to appeal to us directly, including their FULL NAME (Forename
and Surname) and a valid FULL RESIDENTIAL ADDRESS within 14 days.
2. If you are representing the driver we require a signed and dated statement from the driver of the vehicle confirming
that you are authorised to appeal on his/her behalf; this needs to be an original signature and not a photocopy or a
stamp. The statement MUST contain the drivers FULL NAME (Forename and Surname) and a valid FULL
RESIDENTIAL ADDRESS.
Please ensure that correspondence is submitted through the portal www.myparkingcharge.co.uk in order to correctly
adhere with the appeals process.
Excel Parking Services Limited

3. Pay the PCN. Payments can be made online at www.myparkingcharge.co.uk by following the links for "Pay Now",
or over the phone by calling 0845 226 9138 and using a valid Credit or Debit Card to make payment. It is your
responsibility to ensure that payment is received within our office by the date specified.
As a gesture of goodwill we have placed the charge on hold for an additional period of 14 Days to enable one of the
above actions to be complied with.
We are willing to re-offer you the original discounted charge of £60 as full and final settlement of this Notice, if
payment is received within our office on or before the 22/06/2026. If payment is not received by this date, the amount
payable will revert to £100, payable by 06/07/2026. Failure to pay this charge within the stated times, may result in
Debt Recovery action been taken and further costs up to an additional £70.00 being incurred.

The above sent on the 08/07/26 and below sent on 10/07/26

We refer to your appeal in respect of the above Charge Notice (CN) received on 23/06/2026.
Having considered the points you have raised and reviewed our records, we are unable to accept your appeal. Our
main reason(s) for this decision are as follows:
The signs at the car park make it clear that a valid payment must be made for all vehicles which park/enter the car
park, giving clear notice that the land is private property and that a Charge of £100 will be levied if vehicles park
outside of the Terms and Conditions displayed; signs also state that when a payment is made, the full and accurate
vehicle registration number of the vehicle parked must be entered. The above detailed vehicle parked without a valid
payment of the parking tariff for the vehicle on site and you became liable for the Charge advertised.
We note that you have failed to provide the required details of the driver of your vehicle at the time of the incident in
question. It is important that we make you aware that in this case we may pursue you as the registered keeper of the
vehicle for the outstanding Charge, as per Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) .
The notice sent to you clearly states: Please be warned: that if, after the period of 28 days beginning with the day
after the Issue Date of this Notice, the amount of the unpaid Parking Charge specified in this Notice has not been paid
in full and we do not know both the name of the driver and a current address for service for the driver, we will have
the right to recover from the registered keeper, any unpaid balance of the Parking Charge. This Notice will be deemed
to have been received by you on the second working day after the Issue Date stated above unless the contrary is
proved.
Excel Parking Services Limited

Registered in England 2878122 VAT No. 646 3361 35We note your comment that on the date in question you did make payment to park. As stated, the Terms and
Conditions of parking require that the full and accurate registration number of the vehicle which has been parked on
site must be entered; on this occasion your payment did not contain the full and accurate vehicle registration of the
vehicle on site. By failing to do that the payment made was invalid and you became liable for the Charge Notice
issued.
Our letter dated the 08/06/2026 requested you to supply documentary evidence of ownership for the vehicle your
girlfriend made payment for on the date in question and advised that this was to be supplied by the 22/06/2026. To
date you have failed to provide proof of ownership therefore we will continue to pursue this Charge.
We maintain that the signs on this site meet the requirements set by the International Parking Community (IPC) Code
of Practice. The signs are large, prominent and legible, so that any reasonable user of the car park would be aware of
their existence and nature, and would have a fair opportunity to read them if he or she wished to do so. It can never
be a defence to a claim in contract law to say, "I did not read the terms", so long as the existence of those terms is
reasonably advertised.
We have fully reviewed this case and we are satisfied that the Charge Notice was correctly issued. We are unable to
accept the mitigating circumstances raised in your representations, your appeal is therefore rejected and the charge
will stand; photographic evidence which supports this can be viewed at www.myparkingcharge.co.uk.
What you should do next - Either:
1. Pay the Charge Notice (CN): In order to settle the Charge, the payment of £60 to reach us by 24/07/2026 or £100
to reach us by 07/08/2026 must be made. Failure to pay this charge within the stated times, may result in Debt
Recovery Action being taken and further costs up to an additional £70 being incurred. Payments can be made online
at www.myparkingcharge.co.uk by following the links for "Pay Now", or over the phone by calling 0845 226 9138 by
using a valid Credit or Debit Card.
OR:
2. Appeal to the Independent Appeals Services (IAS): If you believe this decision is incorrect, you are entitled to
appeal to the IAS. In order to appeal, the IAS will need the following information (which is also contained in the
subject header of this correspondence).
Notice Serial No: XXXXXXXXX Vehicle Registration Mark: XXXXXXX
Appeals must be submitted to the IAS within 28 days of the date of this correspondence. Please visit www.theias.org
for full details on how to submit an appeal online.
It is important you note that if you do make an appeal to the IAS, the reduced charge offered above will no longer
apply. You should also be aware that if a payment is made prior to an appeal being made to, or adjudicated by, the
IAS AND this is accepted as Full and Final settlement against the CN, the appeal will automatically be dismissed and
the matter will be deemed closed. Should you appeal to the IAS and it is unsuccessful, the full amount outstanding
(£100.00) will become payable within 14 days of the date the IAS decision is notified to you. Failure to pay this sum in
the 14 day period will result in debt recovery costs of up to £70.00 being added to the outstanding balance.
It is important we also highlight that no further appeals will be accepted at this office; any such appeal must be
made to the IAS.Please also note that further costs may be incurred should it be necessary for us to subsequently recover any
outstanding charge using further debt recovery and/or court action.
Yours sincerely
Appeals Administration Team

Do I have any recourse with this?

The ticket was paid for (admittedly for the wrong car) but I was under the impression it was a “keying” major error and it’s up to £20?

appreciate any advice!

Gr1pr · 10 July at 8:56PM

I would have thought that they should have offered the £20 major keying error option

Coupon-mad · 11 July at 12:13AM

Yes indeed so do an IAS appeal on that basis now. Should be an easy win.

@cooldude255220 might be along to help compose the IAS appeal.

cooldude255220 · 11 July at 11:12AM

@imgoneagainpromise

Can you post a copy (front and back) of the PCN please?

cooldude255220 · 11 July at 11:17AM

@imgoneagainpromise And did you supply the evidence requested? And if not, why?

cooldude255220 · 11 July at 11:26AM

@imgoneagainpromise And presumably you didn't give them her details either?

imgoneagainpromise · 11 July at 3:56PM

https://forums.moneysavingexpert.com/discussion/comment/82065450#Comment_82065450

it is most bizarre I just assumed that would be what happens…

https://forums.moneysavingexpert.com/discussion/comment/82065563#Comment_82065563

I appreciate the advice I’ll see what we can work out

https://forums.moneysavingexpert.com/discussion/comment/82065873#Comment_82065873

now I have a problem with that, I think I might have a pic of only the front but I’m in Spain at the moment so no access! (Also if I find it what information do you need from it?)

https://forums.moneysavingexpert.com/discussion/comment/82065875#Comment_82065875

So the evidence I supplied was an appeal saying she meant to put my reg, put hers with a picture of the actual ticket

https://forums.moneysavingexpert.com/discussion/comment/82065888#Comment_82065888

no I haven’t done, should I ?