Can you help? POP UPS

Susan1942

I don't have anyone here but I have a nephew who would know for sure. He is in Glasgow.

Dont know what is going on..I am.on.my phone. I am having trouble getting on.the web site on my laptop

I do appreciate all of the advice you have given..Many thanks

Sue

Susan1942

I am still having trouble getting on to the Martin Lewis. On laptop says we can not let you log in with these details. I did change my password. Get on to site on phone but not laptop

So sorry to give you so much trouble

Sue

SammyBoyd

https://forums.moneysavingexpert.com/discussion/comment/82054087#Comment_82054087

Forget about signing in and download the Malwarebytes software as instructed.

J_B

https://forums.moneysavingexpert.com/discussion/comment/82053808#Comment_82053808

Instead of letting it sleep, just click on the start button, then 'shut down' - give it a minute and switch it back on … then try the Malware Bytes thing

Susan1942

Been out all day but I will try your suggestions. Many thanks again

Susan1942

I downloaded the malware you suggested. Now I am trying to uninstall it can you help

Now I cant get on to my email.Cant log on wo

The same with Facebook.

Now I.have this chat says a name which i cant back to the name on.the screen

Bottom.of screen

Says says you have declined not to save passwords

Shows my bank.account

I am.teally quite scared by it all

I want to uninstall this malware Any help would be really help.me

I am having to do this on my phone

Thanks

Sue

Susan1942

When I try to log in to FB it says something went wrong

Tried several times

Susan1942

There is a place near where I live but is closed today.. emergency advice would be appreciated

This chat which I cant see the name again

I won't use the laptop until I get rid of this

SiliconChip

Malwarebytes (if you're speaking to a technician make sure you use this name rather than refer to it as malware, which would only cause confusion) won't have caused the issues you are having now and there is no need to remove it - in fact you should retain it and run scans with it on a regular basis. I honestly think that professional help is your best option, and you should also ask their advice (or ask on here once your laptop is working again) about how to avoid similar issues in the future.

Susan1942

Thank you. I.am way out of my depth now.

This malware bytes or whatever needs to be paid for No idea how much it costs but says 14 day free use