Fuse energy

handful

Hi. Sorry to jump on your thread but I am in a similar situation with an attempted move from Octopus to Fuse so I thought maybe better to keep my info in the same place.

Rather than quote all of the communications, the problem appears to be that the MHHS Ind status on my MPAN needs to be set to Non-migrated but mine shows as Migrated. Octopus have told me they are unable to change this status from their end and should be done by the new provider but Fuse are saying they can't do this and to contact Octopus. At the moment I appear to be stuck where I am. If there are any knowledgable people out there who could shed some light I would be really grateful.

Reed_Richards

the MHHS Ind status on my MPAN needs to be set to Non-migrated but mine shows as Migrated

I'm not sure that your MPAN has an MHHS Ind as such but the use of four digits in the central section of the top line implies conformity with the MHHS system. But if your 4 digits are 0000 then I think that is just a placeholder meaning Octopus have set your MPAN in limbo between the old and new system. You could try telling Fuse what your MPAN used to be before Octopus modified it (3 digits in centre section of top line, look back a year or so). The OP succeeded by trying again with Fuse; perhaps you just need to speak to the right Customer Service agent?

Cinderella77

Sorry a bit and have no experience of your actual issue but switched to Fuse in Oct and the switch was hastle free and the rate the best I could find at the time. I have had a few issues since with getting a new smart meter installed from them and have had to spend quite a lot of time on their customer service chat, but the majority of their agents have been pretty helpful and they reply quickly. You only pay the actual usage once calculated per month rather than a set direct debit, so maybe that’s why they can’t give you a figure?

oldagetraveller1

I too switched to Fuse, from EonNext, on the 15th May. Now on their, then 13 months fix.

The switch went smoothly on the day. My smart meters were taken over and sending Fuse readings, including the final gas and electricity, more or less the same day.

So far no issues, I'm due the May bill tomorrow (2nd June). Hopefully that will be accurate and on time.

Eon sent me the final gas bill, but have yet to generate (no pun intended) the final electricity bill. My account is £71 in credit at the moment.

Tafrock

I switched to Fuse from what became expensive Octopus last August and couldn't be happier. You do have to pay each month's bill in full rather than running up credit (or a deficit) with a payment plan. However the app which I find very good does show you what your expected monthly bill will be in real time so I just ensure I have sufficient funds in a savings account and transfer them the day before the bill is due to go out. Ive no problems with their billing or the cost of their energy

AlvyLad

https://forums.moneysavingexpert.com/discussion/comment/82012420#Comment_82012420

Huh, does sort a help to sway off of them

good post, thanks!

AlvyLad

https://forums.moneysavingexpert.com/discussion/comment/82016816#Comment_82016816

very much likeways and have asked almost the same in a different thread

https://forums.moneysavingexpert.com/discussion/6503038/fuse-energy-anybody-with-them#latest

AlvyLad

https://forums.moneysavingexpert.com/discussion/comment/82018806#Comment_82018806

Now this is swaying me back towards "Fuse"

oldagetraveller1

I'm not sure if it's me, but the app. seems to have changed. Initially the daily/monthly/yearly consumption/cost graph was a choice between a conventional line graph and a vertical bar graph.

Now it only displays a conventional graph with no option to change to a vertical bar graph.

I tried asking their chat AI but received totally unintelligent answers!

Tafrock

@oldagetraveller1 weirdly mine seems to be the opposite. As You say you used to be able to switch formats. Mine is now bar graph only which I prefer to be honest.