Fuse energy

molerat

Interested in real life experience of using Fuse Energy please.

I am waiting for an ombudsman decision on their opaque gas billing which effectively, in comparison to other suppliers, overcharges you and gives a catch up bill adjustment a month later. They, IMO, are the typical arrogant tech savvy company, can't wait for my fix to end so I can go elsewhere. Their CS is quick to respond but just divert from the point and give false information to get rid of you. Beware of some of their tariffs as they are not actually fixed but are cap trackers but that is not obvious at first glance.

jak22

Is the number not just the long number (starting with the two digit Distributor ID 1x or 2x) found in lower part of the box on the Octopus bill? This also appears if you log in - scroll down to the tariffs - and to the right of the word Electricity.

QrizB

https://forums.moneysavingexpert.com/discussion/comment/82012395#Comment_82012395

Octopus have been changing those codes as part of the move to half-hourly settlement, I think. There was a thread about it a few months ago.

If memory serves @Ildhund was taking an interest and keeping track?

Ildhund

The MTC has probably been replaced by a 4-digit SSC. Read all about it: Understand your MPAN under MHHS - TEAM Energy

rubble2

Thanks for the explanation and the link to @ildhund 's previous post

If I input the number on my Octopus bill to the MHHS MPAN calculator it recognises it and brings up my meter data. So the question remains - why can't Fuse Energy find it?

Reed_Richards

Is this relevant?

https://www.energyombudsman.org/case-studies/smart-meters-mtc-timeswitch-code-inaccuracies

Actually, it's the bottom row of digits that are uniquely linked to your address; it might help if you tell us what your top row of digits are.

rubble2

Top row of digits are :-

00 0000 101

Very binary isn't it?

Reed_Richards

The 0000 in the middle is a new form of coding called the Standard Settlement Configuration ID and it has 4 digits. It replaces an old 3-digit code called the Meter Timeswitch Code. I think the fact that your bill shows 0000 may mean that Octopus have not yet updated your code on your bills.

Edit: My SSC is 0393 (which indicates "Unrestricted"; I take that to mean "normal")

Reed_Richards

https://forums.moneysavingexpert.com/discussion/comment/82012893#Comment_82012893

The calculator just uses the 13 digits on the bottom line, the "core code". If Fuse needs the top line of your MPAN then I think Octopus may be effectively blocking your tranfer by not supplying the correct information. You could try calling their Customer Services and see if they can tell you what it should be. If they cannot, or just repeat what is on your bills, it may be time to raise a complaint. What do the others who have commented think @QrizB @Ildhund

rubble2

I spoke to SP Energy who are my DNO. They confirmed that the quoted MPAN is correct and that they cannot understand the problem Fuse are having.

Subsequent to that I got an email from Fuse apologising for the confusion and confirming that they now have the correct information and offering me a credit to my account if I proceed with the swap.