dyson DC07 or DC19 £108 delivered! Bargain! quick!

Wee_Fifer

eslick wrote: »

debenhams cancelled mine, so I looked around and they were going for 139 everywhere. John Lewis has one for that and there is a £20 off code knocking about so got ours for 119.

hi, can you post a link to the code?
thanks, wee fifer

Ste7ieBoy

glastowinebar wrote: »

Well I just phoned and spoke to Luke and he confirmed it should be £108 but he had to transfer me elsewhere. I then spoke to a really arrogant woman called Karen who would not budge from £120 saying that one of the discount codes was for 'new card holders' only so £120 was right as I had used a discount code that i wasn't entitled to

I would try ringing again until you get someone more reasonable.
I spoke to someone earlier today after been charged £120 who offered to refund the difference as soon as I mentioned I had a confirmation email stating £108

zolablue25

glastowinebar wrote: »

Well I just phoned and spoke to Luke and he confirmed it should be £108 but he had to transfer me elsewhere. I then spoke to a really arrogant woman called Karen who would not budge from £120 saying that one of the discount codes was for 'new card holders' only so £120 was right as I had used a discount code that i wasn't entitled to

I assume you told them to keep the Dyson? That's certainly what I will be telling them if they don't refund the difference between what I have authorised and what they have taken!

zolablue25

Unfortunately mine arrived this morning. I phoned but they 'don't have internet access, you'll have to email your query'. I couldn't exactly say 'well other people on the forum got assistance over the phone', so I shall send an email.

I assume that I asked for the correct department when my call was answered at the switchboard i.e Debenhams.com?

zolablue25

Glastowinebar, I received my Dyson yesterday, then at 3 this morning I received an email the same as yours!

eslick

Wee_Fifer wrote: »

hi, can you post a link to the code?
thanks, wee fifer

http://forums.moneysavingexpert.com/showthread.html?t=657629&highlight=john+lewis

you need the code on post 12, if you are already registered with them use a different email address and the code works or so I am told. Delivery for us was in 2 days.

Wee_Fifer

So has mine, i've left it sealed and after getting nowhere with responses to e-mails and telephone calls have told them today to cancel the order and come and collect it!
I've 2 invoices at £108 and one that is attached to the box is for £135 and £135 taken from my account!:mad:

Don't think i'll use debenhams in the future!:o

hayley11

It's stange you are having trouble getting your money back, I rang up and although I was passed around and kept on hold for 10 minutes, they did say they would refund it no problems, didn't even question any of the discounts

I hope you all manage to get the difference back, I wouldn't let it drop at all because i'm pretty sure they are not allowed to take more money out of your bank than was agreed.

Good luck

fuzzgun19

Debenhams seem like a total sham!!

Wee_Fifer

glastowinebar wrote: »

Zolablue

mine just arrived. I wont open it until they respond to my email. If I get no joy I think it is going back.

No replies to e-mails at all, been 4 days now and depsite phoning i keep getting told to send an e-mail. Mines too is sitting here at my front door, just waiting to be returned.
Will phone them again tomorrow and speak to a supervisor.:mad:

Hope you get yours sorted out,
wee fifer