Fraud

Chris_Carroll

I had my bank account compromised and have just discovered from looking at my credit report that the fraudster has set up a credit card with Creation. I called their fraud line, but it’s closed for the Easter Holiday. Is this right?

soolin

Have you tried the emergency number, is that also closed?

Emergency lost or stolen cards

If your card has been lost or stolen, to protect your account from fraud, contact us immediately.

You can call us on:

United Kingdom: 0800 783 5881
From overseas: +44 121 817 7280

eddddy

Call the emergency number, as mentioned above.

The agent will probably take a note of what you say, but might not respond or comment or tell you what they will do. The reasons being:

• They cannot check who you are. You won't be able to pass security checks, because you don't know the info the fraudster has provided.

• You might be the one attempting fraud. i.e. You've taken out a credit card in your name, sent a few thousand on it, and now you're trying to claim that somebody else must have done it - to avoid paying the money back.

• You might be a mischief maker. The cardholder is your ex, or your 'enemy', or your colleague etc, and you're trying to get their card cancelled in order to annoy them.

But even though they won't tell you this, they'll probably put a block on the card - and wait for the supposed cardholder to contact them, to ask them why it's blocked.

sausage_time

See this link for further steps you should consider.

https://www.moneysavingexpert.com/shopping/scammed-what-to-do-money-back/

In particular change all passwords - if they have compromised your bank account they will likely have hacked other accounts (e-mail for example). Make all passwords unique (use a password manager) and turn on 2FA for all accounts that support it.