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Unrecognised charge pending on Virgin card?!
I have a Virgin card with a 0% balance of £7,000 on it; I don’t often spend on it. Today I’ve looked at my account and there is a charge of £500 pending on it - I can’t see what it is for but can see it has taken the total owing to £7.5k
How do I go about sorting this? I’m really panicking! The card is in my possession; I definitely haven’t spent £500 on anything recently and have no recurring subscriptions or anything on it. Should I cancel the card straight away? There is a freeze option in the app. Yikes I am all of a dither; please can someone advise?
Comments
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Call Virgin Money. That's your first step to sorting it out!
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Freeze the card and call virgin. Your account should give some idea of the company but virgin will be able to see transaction in full
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Thank you! Have put a temporary freeze on it in the app (which was quite straightforward); Virgin say they can’t see any detail until the merchant finalises the transaction (? I think) but didn’t seem unduly concerned. The payment is still there, pending
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If you are comfortable you could share the description - maybe someone will recognise it.
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All views are my own and not the official line of MoneySavingExpert.0 -
Sounds like you spoke to call center & not fraud team, who would be able to check security system & get further details.
If you know that you have not spent £500, go back get card stopped & replaced.
Life in the slow lane0 -
it may never actually arrive on your card - I’ve had pending charges on a card that never materialised
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They as an organisation can, the front line member of staff may not be able to.
I had something vaguely similar, needed to send some money to someone who had dropped of my regular payees for having not paid them for a while but could see the older transactions too them. The Barclays front line guy couldn't see anything more than I could but he spoke to some other department which got their account number and sort code from that transactions.
Did you phone the normal number or the fraud team?
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