Mettle business account fraudulent transactions

PortiaRaine

I had this on the 8th February too. Woke up to a notification for a £7.40 payment having been made to Moovtoo.com. Immediately froze the card and raised the investigation on the app.

Like others, I have NEVER used the card. My business account is only used to receive money and then pay 3 different 'bills': HMRC, the accountant and a service charge. These are done through BACS so no card use. The card isn't on my digital wallet either.

There is no way my card information could have been compromised from negligence on my side.

This is definitely something Mettle/Natwest related.

af612

After my initial complaint, around 4 days later the two payments that went out of my account were refunded by Mettle. It has been interesting to see how many others have been affected by this fraud, it appears for now that the reports have stopped, however it is still concerning how my data has been potentially exposed.

koolkat66

I ended up making a formal complaint followed by another phone call, then finally got the amount back. I am not sure whether to keep the account, I do like the associated Freeagent, but not knowing what went wrong is a bit concerning.

Momogeew

https://forums.moneysavingexpert.com/discussion/comment/81883858#Comment_81883858

You're a newbie so you don't know how to look at the poster you're criticising - spend a couple of minutes looking at their profile and comments - then accuse them of being a troll.

Once you've done some due diligence you might want to alter your attitude 😠

PortiaRaine

I had a card payment attempted again on 10th March with Expozy. Automatically declined thankfully but this is concerning as Mettle issued me a new card so how have these details been compromised???

Again, I've not used the card anywhere or registered it on any mobile phones etc.