Mettle business account fraudulent transactions

the_vag

Same here, business account with the physical card never used and the details only used for reputable online transactions (Royal Mail, Amazon etc). Froze the card after the first fraudulent attempt.

Definitely a hack, still expecting a response from the submitted fraud details to Mettle on Sunday (08/02) evening.

They are not covering themselves in glory, are they? Total comms blackout and more than 24h have gone by without acknowledging the issue.

Have also reported to https://www.reportfraud.police.uk/

koolkat66

I have to say that my case was handled very quickly. They also have a number and do answer. I had a large amount paid out to various merchants and they still attempting to get money out. I also only use online transaction to and from customers and a few direct debits/standing orders. I have made so few payments from that account. Not sure what to do when my new card arrives. I'll let it simmer for a bit

CompleteNovice2026

I'm the same but only found out when I received messages from Mettle advising that my card had been removed from Apple Pay - when I looked at my account there have been 6 transactions on the 9th and it looks like Mettle have unilaterally cancelled my card as when I went into the app to do this it gave me a box to 'activate new card' - tried to notify of unrecognisable transactions but I think the bot must be overwhelmed as the screen just froze and then couldn't get through on the customer service number, it just rang and rang. Will try again later but looks like they're having a really bad problem

brianposter

Looks like Mettle need to suspend all manually initiated transactions until they get to the bottom of the problem.

Lego68

Fraud alert – Mettle business account
I wanted to flag a concerning experience in case others have encountered something similar.
One of my company bank accounts with Mettle appears to have been compromised, with dozens of unauthorised transactions processed. I was not alerted in any way and only became aware by chance when checking my phone.
What is particularly worrying:
There is no dedicated fraud contact line
I was unable to lock my business card via the app
Mettle confirmed they are “aware” of the issue but did not proactively contact me
All transactions were allowed to proceed without any verification or alert
For comparison, banks such as HSBC routinely send text alerts prompting customers to contact their fraud team via a verified number. No such safeguards were applied here.
My card has never left my possession and has never been used online, which raises serious questions about how this occurred. I also query who “AI Curser” is, as this name appears repeatedly across the transactions. Mettle have acknowledged it, which suggests this may not be an isolated incident.
At this stage, I am concerned about continuing to use this account.
If anyone else has experienced similar issues with Mettle, I would be interested to hear. In the meantime, I would urge others to check their business accounts carefully.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81877681#Comment_81877681

It's not. All banks have card fraud. It's just you have a run of customers due to the title of the thread.

If Mettle had been hacked, it would be all over the internet.

itsme1989

I had the same happen to me just now. I got an alert on the app that a transaction was blocked. When I logged in a found all the other ones, which at no point I was asked to approve. Which is really odd because every other transaction I've ever done has required me to approve. But not these fraud ones! Unreal.
In a stressful point like this their web chat with a Bot does not fill you with confidence. I'm not sure if they can take more money or not, ive blocked the card, hopefully that is enough.

This is what mine looked like.

skunkfox

Since the initial fraudulent payment of £7.40 to Shipello & subsequent freezing of my card I have had the exact same amount (£14.81) try to be taken by Cursor ai powered New York that others seem to have. Different, unrelated people & accounts all having the same fraudulent transactions doesn’t sound to me like a succession of individual fraud attempts but a wider leak within Mettle / NatWest. The complete lack of comms from them also suggests this.

KaiBosh23

I've had the same. Started 5th Feb, took the bank til 10th Feb to recognise it and stop it.

Had £14.81 paid to 'Cursor AI Powered Ice New York' about 200 times. Then a few at £44, then a few at £144 until my account was nearly empty - or had less than 3144.

Nothing to Aladdin or Windsurf but some smaller amounts - mostly £0.50 to £1.50 to Foody, Bajalo Group, Imine, Vendably, Ismaili Council Uk, Easy Money Cheap Rides Newport, Soul TV and Itreb.

Mettle account, I use the card quite a lot. Bloody annoying.

bungojungle

There's something going on with Mettle.

A while ago my partner had many fraudulent transactions. We can't understand how someone could have got the full card details. Assuming they had the security code too given the number that came through?

Then once the card was cancelled they can't remove it from your account so you keep getting fraud transactions forever. She gets a number a day since the initial issue.

Then this morning her new card was cancelled without warning and a new card issued. On calling them they said there's an investigation ongoing with accounts and got an email this afternoon about the card cancellation.