Microsoft License

Neil_Jones · 5 February at 11:16PM

https://forums.moneysavingexpert.com/discussion/comment/81872366#Comment_81872366

First of all there's no such thing as a "Service Pack" for Windows 10, and even if there was it would have been free and you'd have had it by now through an automatic update.

Second of all, as already alluded to, that printer does work in Windows 10. These days there's no such thing "the right specs" for a printer, it either works or it doesn't.

Thirdly of all looking at your later post, "Microsoft Care Park Services" is a new one on me,such a thing doesn't exist from what I can see. HP Care Plan does exist as a thing but seems to be for longer (and cheaper) than what you've posted.

I think you've been taken for a ride, and I would suggest contacting your bank / card provider to get your dosh back. I believe there is no HP phone support in the UK, its all done online through their portal.

BFBW · 6 February at 4:18AM

https://www.scampulse.com/tech-support-royal-care-technologies-private-limited-reviews

Boohoo · 6 February at 7:13AM

https://forums.moneysavingexpert.com/discussion/comment/81872615#Comment_81872615

I looked last night for the company and thought it was India but the OP should check how they paid to see if it's a foreign transaction.

I did ask th OP about the Windows Key that is in their post is it their computer or a new key for the new Windows care package.

Also read that scam site it mentioned remote access to a computer, the OP should check what software was added as I think the scammers(if they are) can still have access to his personal financial info on the computer

BFBW · 6 February at 7:44AM

https://forums.moneysavingexpert.com/discussion/comment/81872666#Comment_81872666

I think it's clear that they were scammed into purchasing a two year support package from the company masquerading as HP Support. They use "Care Pack" as HP sell Care Packs. Microsoft do not.

Best to open up a dispute case with their credit card provider. It's an obvious scam, so they will likely resolve it.

MattMattMattUK · 6 February at 8:43AM

https://forums.moneysavingexpert.com/discussion/comment/81872688#Comment_81872688

The problem is the OP paid for a service, it might be a rip off, it might just involve pointing at a web link, but they have provided tech support, the card provider will like stay no.

algarve202 · 6 February at 9:09AM

https://forums.moneysavingexpert.com/discussion/comment/81872458#Comment_81872458

apparently that is the one i bought .iwas given three options £130 for 2 years £195 for 3 years and £225 for life as I am 80 years old i picked the short term