The Top Regular Savers Discussion Thread

nottsphil

https://forums.moneysavingexpert.com/discussion/comment/82055014#Comment_82055014

I've checked the meaning of minima and that bit still doesn't make much sense (even discounting the furniture shop in Birmingham)😀

Bridlington1

https://forums.moneysavingexpert.com/discussion/comment/82056692#Comment_82056692

Funnily enough I have done this. Ulster decided not to uphold my complaint saying they were following their own policies to prevent fraud etc.

I also complained that their chatbot didn't have enough room to put everything I wanted to say in the original complaint due to a character limit, they upheld this part of the complaint and have offered me £50 as an apology.

Thus to summarise they didn't uphold the complaint, but have upheld my complaint about their complaint's process. I've decided to let them off on this occasion so have taken the £50 so shall leave it at that, but of course if I have any more issues I shall not hesitate to complain and make it a wordy one.

chris_the_bee

https://forums.moneysavingexpert.com/discussion/comment/82057066#Comment_82057066

Bucks

I paid the RS with a payee ref. BUCKS REG XYZ from NatWest. I then paid OH's account with a payee ref. BUCKINGHAMSHIR WXY from the same NatWest account. It was the BUCKS REG XYZ that was blocked whereas the BUCKINGHAMSHIR one passed through OK.

Not conclusive proof, but does look like NatWest don't like the word BUCKS.

YMMD

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82057642#Comment_82057642

What's with all that BUCKS verbiage? The Payee is your First and Last Name, the reference is your 10 digit account number. As per BucksBS website:

How can I pay money into my account?

You can pay into your account with cash in person at our branch, by cheque or by bank transfer up to the maximum balance of the account. Please do not send cash by post as it could be lost.
Cheques must be payable to the name of the account holder. If you wish to make a bank transfer, quote the following details:

Sort Code: (Removed by Forum Team)

Account no: (Removed by Forum Team)
Reference: Quote the 10 digit account number in your passbook. Please do not include any dashes or spaces

KneadtheDough

https://forums.moneysavingexpert.com/discussion/comment/82057467#Comment_82057467

https://forums.moneysavingexpert.com/discussion/comment/82057634#Comment_82057634

Buckinghamshire BS / NatWest/RBS/Ulster Fraud Check Issues — complaints

Similar to my outcome, but only I reveived £30. (RBS seems a bit stingier than Ulster!)

nottsphil

https://forums.moneysavingexpert.com/discussion/comment/82057654#Comment_82057654

Some payees allow a nickname as well as a reference number, so this is what is being picked up. That reminds me of a perplexing situation where I wasn't offered one by the Co-op when setting up a payment this week, yet I have existing ones with them like this

masonic

https://forums.moneysavingexpert.com/discussion/comment/82057683#Comment_82057683

If people are entering this info in a separate payee name field rather than the account name used for COP, then it is bizarre that this is being checked at all. It is personal to the accountholder.

friolento

https://forums.moneysavingexpert.com/discussion/comment/82057654#Comment_82057654

You can use any First and Last Name you like. Mickey Mouse or Ronald McDonald will do. You just won't pass COP if you don't use your real F & L name, but in my experience you can overwrite COP failure with all providers.

I always name the payees to my own accounts "FL xxxxxxx yyyy", where xxxxxxx is the name of the provider (usually abbreviated), and yyyy are the last 4 digits of my respective target account number (e.g. "FL Bucks 1234"). That way, I can uniquely identify my many dozens of payees. I have been using this naming scheme with all banks for years, incl. with Natwest and RBS, though I am not using either of those for my payments to Bucks. My payments come from Santander, where I can do a COP with my real name, and then change to "FL xxxxxxx yyyy" upon passing COP. They have paid fine to Bucks, a one-off payment in June, and the first SO in July, along with payments to dozens of other accounts named in a similar fashion. I also have "FL xxxxxxx yyyy" payees at Natwest, RBS and Ulster.

allegro120

https://forums.moneysavingexpert.com/discussion/comment/82057634#Comment_82057634

You've opened a loophole😅 If I was a bit more adventurous I'd make my next deposit to Bucks from Ulster and follow your process for a chance to pocket £50😀. Good work! You have turned NatWest Group's obsession with Bucks into profit.

I suspect this is due to badly trained AI they are using and in my experience most Fraud agents are not very familiar with the industry.

Bridlington1

https://forums.moneysavingexpert.com/discussion/comment/82057765#Comment_82057765

I must confess this was one of those unexpected twists of the year, I've had nearing £1k in complaints over the last 4 years, but I never expected to get money out of a complaint about a complaint.

I'm not going to go out of my way to find complaints though, I just carry on as normal, if a bank error emerges I make sure that the bank makes it in my favour.

I'm mindful they may get a bit rattled if excessive complaints are made on the off-chance, so I only make them when I have reasonable grounds to make them, thus far I've a rather high success rate.