Amazon account hacked

F1Fan

I've noticed my Amazon account has been hacked into.  The email address and phone number have both been charged.  It started Sunday morning, when I received an an email from Amazon telling me my email has been changed.  I didn't notice this to the evening, but got in touch with them straight away.  I have phoned Amazon everyday to find out what is happening but it I'm not getting anywhere.  Can anyone give me any advice, please?

Vitor

Contact Amazon through the account security / compromised account route, not normal customer service. Charge passwords anywhere else that used the same or similar password.

TimeLord1

So if you have no access, block your card for online payments in the app if you use it.

TimeLord1

Try clicking "forgot my password" to send a notification to a recovery; see if you get it. If not, keep doing it. Amazon should lock it to give you time.

victor2

If your account has been changed over to a new email address and password, you presumably cannot login, so cancel any card(s) linked to the account immediately, telling the card issuer they have been fraudulently compromised. Check them for any unrecognised transactions.

F1Fan

Thanks everyone for your quick replies.  I was in touch with my bank and cancelled my card, they saw nothing suspicious, but I keep checking.  I'm so worried due to having money in my gift card balance - which Amazon say will be okay, but as mentioned I don't seem to be getting anywhere with them - keep telling me to give them 48 hours.  I just don't know how this has happened!

sausage_time

Be sure to turn on two factor authentication on Amazon when recovered - and every other site that supports it.

I use an authenticator app wherever possible (in preference to SMS).

PHK

F1Fan said:

Thanks everyone for your quick replies.  I was in touch with my bank and cancelled my card, they saw nothing suspicious, but I keep checking.  I'm so worried due to having money in my gift card balance - which Amazon say will be okay, but as mentioned I don't seem to be getting anywhere with them - keep telling me to give them 48 hours.  I just don't know how this has happened!

Where did you get the phone number to call Amazon. 

I ask because a common scam is to send a fake email saying that your email has been changed, you call the number in the email and you are talking to the scammers. 

(The email might show a fake expensive purchase as well)

F1Fan

PHK said:

F1Fan said:

Thanks everyone for your quick replies.  I was in touch with my bank and cancelled my card, they saw nothing suspicious, but I keep checking.  I'm so worried due to having money in my gift card balance - which Amazon say will be okay, but as mentioned I don't seem to be getting anywhere with them - keep telling me to give them 48 hours.  I just don't know how this has happened!

Where did you get the phone number to call Amazon. 

I ask because a common scam is to send a fake email saying that your email has been changed, you call the number in the email and you are talking to the scammers. 

(The email might show a fake expensive purchase as well)

I phoned them on a number off their website - 0808 1453768.

F1Fan

sausage_time said:

Be sure to turn on two factor authentication on Amazon when recovered - and every other site that supports it.

I use an authenticator app wherever possible (in preference to SMS).

This is one thing I don't understand.  I received an email from them saying that I put in a request for the two step verification on the 9th January - 2 days before this all started.

sausage_time

F1Fan said:

sausage_time said:

Be sure to turn on two factor authentication on Amazon when recovered - and every other site that supports it.

I use an authenticator app wherever possible (in preference to SMS).

This is one thing I don't understand.  I received an email from them saying that I put in a request for the two step verification on the 9th January - 2 days before this all started.

I suspect that was the bad guys?