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Printer Not Printing
laserbeam
Posts: 184
Forumite
in Techie Stuff
My Brother printer model no DCP-J315W has decided to stop printing. I have done all the following checks without success.Changed black cartridge checked connctionsTurned printer and laptop off at the mains went into prnters and scanners and the job was in the queue but was gone after doing the unsuccessful print and ran cleaning check not sure what else I can check any advice would be appreciated
0
Comments
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As you saw a job in the queue, we can assume it was sent from the PC, were there any error messages?0
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Can you print a test page from the printer menu/buttons?I’m a Forum Senior Ambassador and I support the Forum Team on the Credit Cards, Savings & Investments, Budgeting & Bank Accounts, and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.1
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I TIED TO PRINT OFF SOME REPORTS BUT IT DID NOT PRINT0
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No, not a document from your computer. The printer will have a way to print a test page direct from its own physical menu. That will help you figure out if the problem is the printer or the connection to the computer.0
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This video claims to show you how to print a test page from that printer model.
https://www.youtube.com/watch?v=gWyqunVaauw
I’m a Forum Senior Ambassador and I support the Forum Team on the Credit Cards, Savings & Investments, Budgeting & Bank Accounts, and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.0 -
https://youtu.be/1NzJwuCpVOc?si=2aRQWtMQKaVhKN6k
Few videos on fixes0
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