Chargeback when an online retailer refuses to cover return costs of faulty items

Cat08

Isthisforreal99 said:

Disturbing? That you got lucky once - and without the facts of that case you might be comparing apples and oranges.

Maybe it's customers who need protecting from themselves. It took 2 minutes to establish you were ordering from China.

Where I ordered the item from is actually irrelevant. Uk law still applies and I'm sure there are reputable companies trading from China who would comply with uk law and pay to return faulty goods. You seem determined to shame me. I am neither credulous nor naive. I have bought from overseas sellers previously and been very satisfied with the goods. Thanks for your input. 

Isthisforreal99

Cat08 said:

Isthisforreal99 said:

Disturbing? That you got lucky once - and without the facts of that case you might be comparing apples and oranges.

Maybe it's customers who need protecting from themselves. It took 2 minutes to establish you were ordering from China.

Where I ordered the item from is actually irrelevant. Uk law still applies.....

7 pages in and you still have it fundamentally wrong. 

screech_78

Disturbing? 

It’s not the bank’s responsibility to reimburse you when you willingly give your money to a company that is clearly not a UK company. 

7 pages of responses by posters who are exceptionally knowledgeable in this area. 

You won’t get your money back. Unfortunately I think being blunt is the only way to make you understand. 

Aylesbury_Duck

Cat08 said:

Isthisforreal99 said:

Disturbing? That you got lucky once - and without the facts of that case you might be comparing apples and oranges.

Maybe it's customers who need protecting from themselves. It took 2 minutes to establish you were ordering from China.

Where I ordered the item from is actually irrelevant. Uk law still applies and I'm sure there are reputable companies trading from China who would comply with uk law and pay to return faulty goods. You seem determined to shame me. I am neither credulous nor naive. I have bought from overseas sellers previously and been very satisfied with the goods. Thanks for your input. 

And there's the fundamental flaw in your understanding.  This whole situation is evidence of that.  If you had ordered from a UK-based retailer you wouldn't be in this situation.

I don't think Lloyds are acting incorrectly.  Perhaps the approach here is to send the item back, get a proof of postage receipt, and see if Lloyds are satisfied with that.  They may be, and you may get the chargeback you're after.  The risk is that the additional money you spend on return postage is lost, whether Lloyds chargeback or not, and if they do execute a chargeback, there's a risk that the retailer contests it.  You're already £100ish down, so spending a few pounds more to try and win it back is one option.

sheramber

A chargeback claims the money back from the retailer. It does not come from the bank.

The retailer can dispute the chargeback and the bank then return the money to them. That is the retailer’s right.  

You have no refund. 

How do you enforce your claimed UK rights now? Go to China to take them to court , if there is such a system in China?