New cooker couldn't be connected - refund?

Boohoo

user1977 said:

Upsidedownyouturnme said:

powerful_Rogue said:

Amazing what pops up randomly on social media! This was posted yesterday, wasn't you OP was it?!

I think sibling is ,most upset as they are hosting their children and partners on Christmas Day and won't have a cooker. 

I thought from the OP they had had the oven (or is it a whole cooker?) delivered, it was just the installation which wasn't done? And you said their partner is able to connect cookers? Why can't they connect it up themselves?

Don't you have to be qualified to install cookers/ovens as it means touching the electrics?

user1977

Boohoo said:

user1977 said:

Upsidedownyouturnme said:

powerful_Rogue said:

Amazing what pops up randomly on social media! This was posted yesterday, wasn't you OP was it?!

I think sibling is ,most upset as they are hosting their children and partners on Christmas Day and won't have a cooker. 

I thought from the OP they had had the oven (or is it a whole cooker?) delivered, it was just the installation which wasn't done? And you said their partner is able to connect cookers? Why can't they connect it up themselves?

Don't you have to be qualified to install cookers/ovens as it means touching the electrics?

If they were worried about that technicality they wouldn't have disconnected the old one...

(plus it requires about as much knowledge and skills as wiring a plug would)

Andy_L

Boohoo said:

user1977 said:

Upsidedownyouturnme said:

powerful_Rogue said:

Amazing what pops up randomly on social media! This was posted yesterday, wasn't you OP was it?!

I think sibling is ,most upset as they are hosting their children and partners on Christmas Day and won't have a cooker. 

I thought from the OP they had had the oven (or is it a whole cooker?) delivered, it was just the installation which wasn't done? And you said their partner is able to connect cookers? Why can't they connect it up themselves?

Don't you have to be qualified to install cookers/ovens as it means touching the electrics?

If its just a disconnect/reconnect its not Part P notifiable (as opposed to running in a new circuit) so you don't have to be qualified, just competent.

screech_78

Grumpy_chap said:

the_lunatic_is_in_my_head said:

the info from Argos doesn't mention the circuit needs an RCD and no one checked as per screech_78's comment above I don't see how they can charge. 

I have to be honest, I found the comment from Screech confusing at best:

screech_78 said:

Regardless, I think a refund is due. I work for a different company and our installers aren’t electricians so if there’s any reason they can’t install (customer error or not) the fee is refunded. They would have checked prior to starting the install that everything was correct so they won’t have done any work. I can’t see how they can charge for a service you haven’t received. 

AIUI, only a qualified Part P registered Electrician is allowed to carry out electrical works in a domestic premises by way of trade.
Clearly, the work to install the over was by way of trade and, in my understanding, the hard wiring of a cooker to a socket / spur would come under the category of electrical works and therefore be requiring the qualified Electrician.

IF the cooker was one that simply used a three-pin plug and a local wall socket that would not be electrical work and would not require a qualified Electrician.  Same as installing a washing machine also just plugs in so no Electrician required.

It is unclear here as I would usually expect that a qualified Electrician would not have walked away and said "can't do it" once they determined there was no RCD at the distribution board but would have said "there is no RCD so I can't simply connect the cooker - I can install an RCD for an extra £xx".
If the cooker was of a type that required a qualified Electrician, then I can't imagine Argos not sending a qualified Electrician.
If the cooker was of the type that simply plugged in, I would be surprised that the individual doing the install would have been going back and looking at the distribution board.


This line of thought has, though, prompted another option that the OP may wish to consider and potentially make the full refund more viable.
IF the installation required a qualified Electrician and the installer that attended was not a qualified Electrician, then the OP has not received the service paid for and should receive a full refund (which would be a change from my comments upthread, subject to a qualified condition).

They are not electricians and no “electrical work” is being carried out. Installers are trained in hooking up an electric oven, hob etc however it isn’t difficult and there is no requirement for this to be a qualified electrician. We only install providing everything is in place and of a standard that requires no amendments. If it’s not straight forward, the customer needs to get an electrician in before an appliance can be installed. We don’t install gas appliances as this requires a gas-safe engineer. 

Upsidedownyouturnme

user1977 said:

Upsidedownyouturnme said:

powerful_Rogue said:

Amazing what pops up randomly on social media! This was posted yesterday, wasn't you OP was it?!

I think sibling is ,most upset as they are hosting their children and partners on Christmas Day and won't have a cooker. 

I thought from the OP they had had the oven (or is it a whole cooker?) delivered, it was just the installation which wasn't done? And you said their partner is able to connect cookers? Why can't they connect it up themselves?

It is a whole cooker.  Her partner is able to connect them - why they won't is a question I've asked and received nothing but obfuscations in return. I'm not sure he is qualified, but he wired the loft conversion they did so maybe, but then why would they pay for an installation?

I told my mum about this thread and told her to pass the messages on, but sibling won't talk to me about it as they know the law and don't need advice, so I'm not sure how to help really. 

Grumpy_chap

Upsidedownyouturnme said:

sibling won't talk to me about it as they know the law and don't need advice, so I'm not sure how to help really. 

I don't think you can help.
Is it possible that your sibling thinks you are interfering?