New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

VeryBusyMummyX3

https://forums.moneysavingexpert.com/discussion/comment/82056008#Comment_82056008

Going to follow

I was HMRC 1989-2000 and then 2003-2010.

Was DWP 2017-2025.

I'm 55 in January and hoping to use my pension (have ill health)

cmayflower

https://forums.moneysavingexpert.com/discussion/comment/82056673#Comment_82056673

I'll post back with any added updates/ my experience later in the year. My concern is that there is no information on the portal about my service and it is not a straightforward application for me, although i did register ok.

hugheskevi

Latest update from Angela MacDonald published.

I struggle to find much positive in the figures given Capita are now into month 8 of being the scheme administrator. There are still thousands of bereavements to process and quotes overdue for a past retirement date. These are all going to be the hardest cases, as the push for end of June will have focused on easy wins to get the numbers down.

Capita has to issue 500,000 Annual Benefit Statements by the end of August, which will be diverting staff, and the summer months will see leave reduce staff available to work on the backlogs. Given how long it took Capita to put the 2025 ABS information into the portal, and that pre 2025 is still not added, there must be concern about Capita's ability to produce such a large volume of Annual Benefit Statements.

2015 Remedy work appears to have ground to a complete halt other than for newly retiring members. Tens of thousands of interest payments due for late payment are going to be processed at an unspecified future date. The retirement modeller that was due at launch appears to have been retired itself. A backlog of divorce and transfers was already building, before the changes to the discount rate prompted a suspension which will add to the backlog to work through when the suspension is lifted.

Angela MacDonald is now retiring, and a new Director is taking charge of delivery.

Hopefully things can be broadly stabilised at a low but functional performance level, whilst things like 2015 Remedy, interest, modeller, etc, get kicked down the road for future delivery.

daisy_1571

Website down for maintenance just now

MouldyOldDough

Essential maintenance

We're making improvements to enhance your online experience.

We apologise for any inconvenience caused.

xylophone

We're making improvements to enhance your online experience.

Be afraid, be very afraid……..?😀

ljayljay

https://forums.moneysavingexpert.com/discussion/comment/82057951#Comment_82057951

I can't read that update because as mentioned their website is now under maintenance.

Having applied in November 25 for a pension beginning of May 26 I thought that the revised deadline was end of June for a quote. Heard nothing so does anyone know if this was addressed in the update?

Also why delegate the job to someone so close to retirement? Surely with Capita's track record they should have appointed someone who could oversee the process longer. Although, I guess it perfectly meets the narrative of all being a complete shambles.

MouldyOldDough

Will my Medical Retirement Certificate (from 2010) be held by Capita ?

I need it for a specific benefit claim and have lost the original ….

I also need a "guaranteed to work" contact us email address - because I have been locked out of my account and no way to recover it…… thanks

hedgehogdaisy1

When I had to send a document urgently and my portal was not working I was given the following email address

enquiries@civilservicepensionscheme.org.uk I received an acknowledgement email and when I rang later the document had been linked to my file.

NewtsInThePond

Absolutely livid and champing at the bit this morning and having a complete frustrated melt down all in one go for the incompetency of Capita!!!!😱 My pensions quote was happily submitted last week (uploaded all documents to the CPS website as asked for by Capita, as well as paper copies (including bank statement and ID) sent registered post for good luck! I carefully read that quote pack documentation at least four times, to be sure not to miss a thing and followed their checklist provided. Capita have emailed me back to re-complete and send back the Pension Choice form (which is actually different from the original one they sent me😫 and they have the audacity to say it was missing!!!) and also now asking for CERTIFED copies of my bank statement and passport/driving licence! AHHHH! No where in any documentation I have seen certified copies required (did I really miss this???). If I had known this beforehand, I could have sorted that task out weeks ago while I was waiting for my quote paperwork. Back to being annoyed and frustrated instead of happy and content! 🤬