New Capita-run Civil Service Pension Scheme - problems (what a surprise!)

daisy_1571

Wow newtsinthepond, a/ its a communication- yaaay but b/ its not a lot of help other than confirming they at least know about you!

Keep yer chin up, hopefully you'll be OK funds-wise till you get some sort of money through

Dxxx

Watching_The_Wheels

There is an element of phone / message just to let them know you are still here and alive and would like your pension / lump sum / WPS refund, not expecting that to result in anything more than an escalation or closed message fob-off.

But things do happen in the background it would seem, albeit very slowly.

Shabbycat

I received my pension quote this morning!! Sooner than I was expecting.

I resigned in Dec 22 and I got a quote from MyCSP for a retirement date of 19/5/24. In that quote it stated my reckonable service was 31 yrs and 141 days. For the refund of widow(er)’s pension - after interest added and premium taken- the refundable amount was £12,096.99. Obviously I didn’t take the pension at that time.
On the new quote it says my lump sum has been increased by £10,325.43 (if I take Option A).

Is there a reason for this discrepancy that I’m not understanding?? Also they state my reckonable service is 3- years and 134 days??

Thank you

Shabbycat

Just to clarify, the lump sum increase was because of the widow(er)’s contribution refund. And they have my reckonable service as 31yrs and 134 days, 7 days less than previously quoted.

jamesh8

https://forums.moneysavingexpert.com/discussion/comment/81978905#Comment_81978905

Well, no money received today and no letter from Capita 😢 Hey ho. So, I guess I’m looking at 1 June at the earliest now then. I have messaged them via the Portal, and have emailed complaints again. Good luck to everyone else.

Watching_The_Wheels

https://forums.moneysavingexpert.com/discussion/comment/81983898#Comment_81983898

Do you have anything in the HRMC app?

jamesh8

https://forums.moneysavingexpert.com/discussion/comment/81983978#Comment_81983978

Nothing showing in my account on the HMRC website. I presume that would show the same data as the app?

Watching_The_Wheels

https://forums.moneysavingexpert.com/discussion/comment/81984006#Comment_81984006

I have the same pension payment details in the HMRC website and app. Hopefully means something will hit my account on the 5th but…

Very sorry to hear your news.

antonic

https://forums.moneysavingexpert.com/discussion/comment/81983042#Comment_81983042

My WPS contribution refund was calclated aa follows :

Refundable Contributions £8357.20

Plus interest on Contributions £3149.91

£11507.11

Less premium payment £1884.40

Total Contributions Refundable £9622.69

So roughly I lost 16.37 % of my WPS refund retained if I had kids /got married after I retired.

(£1884.40 /£11507.11 x 100).

Hope this helps

Shabbycat

https://forums.moneysavingexpert.com/discussion/comment/81984067#Comment_81984067

On the new quote it doesn’t give you a full breakdown, it just gives you the amount your lump sum is increased by. I’ve raised it as a query. Fortunately they have the old quote on my records. Apparently I can still put in my option papers now with a covering letter about the query raised. Not sure how long it will take to resolve. I’m guessing a long time!!!