More GOV.UK incompetence

Chief_of_Staffy

Brie said:

Chief_of_Staffy said:

Le_Kirk said:

Just be aware that if you leave your address as the old one on driving licence and V5C that (I am not suggesting you get lots or any of these) and a parking company or the police apply to the DVLA for the Registered Keeper's address, all correspondence will go to the old address and you may end up with a CCJ by default (for a parking issue) or worse for a motoring offence.

Yep, I'll have to drive and park carefully. But unfortunately no other choice.

You can park as carefully as you like.  That won't necessarily stop some cowboy parking company from deciding you've done something wrong and sending you a parking charge notice.   

If you can't do the address update online why not be old fashioned and post the amendment to them.

Unfortunately you still need to get the form from the post office to send by post. And not just the form, it's now an 'application pack' to stop you getting the form online and posting that.

As I say, I could theoretically complete it online now, as I said, because I now know when it asks for my current address it actually wants my previous address, but because I went through the PO application gumph online is now not available to me.

fordyms

I had this pa lava when trying to change address. The Gov One Account didn't believe my address, even though I have lived there for 26 years. Off to the post office and fill in the form the old fashioned way.  Hope you don't need it when they want my tax return!

sheramber

flaneurs_lobster said:

sheramber said:

Chief_of_Staffy said:

Keep_pedalling said:

How far are you off having to renew your licence? 

Three years off. So I'll get it done then. Assuming that process is remotely possible.

For those saying user error, it's 100% not. The process has just changed so that a One Account and a DVLA  account are required for updating your driving licence online. Perhaps it's possible using an app, but I refuse to do that. And apparently you can do it at the post office, for a fee, and a 35 mile trip in my case, with little guarantee that process would be any more successful.

I recall changing address on my licence online before all this nonsense was introduced. You entered your details, old and new address, and that was it. Progress.

As for ID, this is the precise reason I got a new passport. I don't plan on international travel but being cognizant of the inability of public bodies to perform the most basic task, I knew that there would be some issue updating my driving licence and therefore wanted an alternative at hand.

You were on the wrong site for over 70.

When you click on next you get the question  Are you renewing at  age 70 or  older?

You cannot use this service to apply for your driving licence yet

You'll be able to use this service in the future

What to do next

You can use our old online service to renew your licence if you're 70 or over, or will be 70 in the next 90 days.

The old online service will look different to this service and you may be asked to send your identity documents by post.

Any information you have been given on this service will not be saved.

Don't think the OP has volunteered their age.

You think wrong. 

Chief_of_Staffy

fordyms said:

I had this pa lava when trying to change address. The Gov One Account didn't believe my address, even though I have lived there for 26 years. Off to the post office and fill in the form the old fashioned way.  Hope you don't need it when they want my tax return!

Funnily enough, when they need you to pay them money there's no need for an ID check, they know exactly who you are.

Chief_of_Staffy

I rang them up today. When you choose the option for the DVLA service you are presented with a single recorded message before you proceed, along the lines of:

"If you wish to change the address on your driving licence then you must enter the address actually on your licence when asked for your current address, and not your current address"

Which proves what I already said, they ask for the wrong piece of information. And obviously it's causing such a widespread problem that they have recorded a message on their helpline.

But then again, as we all know, it's easier to deal with thousands of angry people clogging the lines because the GOV.UK system has demanded the wrong information than to change a piece of text from 'Current Address' to 'Address on your Licence."

Absolute planet-busting imbecility.

Sicard

Or you could use an address forwarding service from the Royal Mail.

flaneurs_lobster

Sicard said:

Or you could use an address forwarding service from the Royal Mail.

Doesn't remove the legal obligation to inform DVLA (and others) of your new address.

swingaloo

I changed mine recently, yes there was a bit of faffing with the app but it wasn't difficult to do. I think you are perhaps too busy being Mr Angry.

Chief_of_Staffy

swingaloo said:

I changed mine recently, yes there was a bit of faffing with the app but it wasn't difficult to do. I think you are perhaps too busy being Mr Angry.

But if you read what I said you'll see there's an acknowledged error on their pages that causes people to fail verification online.

swingaloo

Chief_of_Staffy said:

swingaloo said:

I changed mine recently, yes there was a bit of faffing with the app but it wasn't difficult to do. I think you are perhaps too busy being Mr Angry.

But if you read what I said you'll see there's an acknowledged error on their pages that causes people to fail verification online.

But that 'error' is not really an error. Its your mistaken interpretation of what you read.  If you are changing the address on your license then the address they are asking for is the current address on your license, not the one you want to change to. Others including my self understood that but clearly there is a problem for some if they need to have a recorded message when you ring them.