The Cashback for Bank or Investment Accounts Discussion Thread

friolento

masonic said:

friolento said:

s71hj said:

friolento said:

flaneurs_lobster said:

s71hj said:

Santander have declined mine and my wife's £75 CASHBACK on the stocks and shares ISA within a week. We invested £100 which I thought was what was required. Is there something obvious we've done wrong? 

Oh, me too.
Were your investments to new ISAs (as in opened for this offer) or to existing account(s), as mine was?

Mine too. New ISA.

Smacks of a bit of false advertising

Are you appealing?

Yep. Have put in claims x2. I'm literally looking at the account in my App!! They have however withdrawn the ISA from cashback on TCB, which I don't feel is grounds for moving the goalposts.... Or abandoning the match!!! 

Unfortunately, this sort of thing has recently been happening all too often at TCB. They keep hiding behind the retailer allegedly declining the cashback and you never get a proper reason for why the retailer declined. The retailer washes their hands off it by saying the offer was from TCB, not from them. It really, really smells.

I've had a couple of instances of this in the past, with claims dragging on for over a year before eventually being closed unpaid. I stopped using TCB as a result. I much prefer direct offers from the providers, especially in financial services, as they are obliged to treat customers fairly.

This is exactly where I was. The Santander S&S ISA offer did tempt me back. I now wish I had resisted.

Alexland

Oh mine got declined too - they didn't even send an email.

I have raised a TCB missing cashback claim with the drop-down reason that it's been declined putting in the new S&S ISA account number in the order number field.

I've had this before with a different provider and TCB ended up paying me eventually.

Yes I also prefer direct provider offers as they are usually quicker with less to go wrong but they do sometimes try and catch you into waiting for many months to receive and email and then having very little time to claim the reward.

s71hj

masonic said:

friolento said:

s71hj said:

friolento said:

flaneurs_lobster said:

s71hj said:

Santander have declined mine and my wife's £75 CASHBACK on the stocks and shares ISA within a week. We invested £100 which I thought was what was required. Is there something obvious we've done wrong? 

Oh, me too.
Were your investments to new ISAs (as in opened for this offer) or to existing account(s), as mine was?

Mine too. New ISA.

Smacks of a bit of false advertising

Are you appealing?

Yep. Have put in claims x2. I'm literally looking at the account in my App!! They have however withdrawn the ISA from cashback on TCB, which I don't feel is grounds for moving the goalposts.... Or abandoning the match!!! 

Unfortunately, this sort of thing has recently been happening all too often at TCB. They keep hiding behind the retailer allegedly declining the cashback and you never get a proper reason for why the retailer declined. The retailer washes their hands off it by saying the offer was from TCB, not from them. It really, really smells.

I've had a couple of instances of this in the past, with claims dragging on for over a year before eventually being closed unpaid. I stopped using TCB as a result. I much prefer direct offers from the providers, especially in financial services, as they are obliged to treat customers fairly.

If its this it's so cynical 

GetRichOrDieSaving

Alexland said:

I have raised a TCB missing cashback claim with the drop-down reason that it's been declined putting in the new S&S ISA account number in the order number field.

Ive just done the same also, so lets see what excuse they use.

drphila

There are now reports emerging elsewhere on the internet, of blanket declining by Santander of the £100 cashback.

To decline cashback for some customers (for alleged infringements) is one thing. To do so en masse is quite another thing.

Consumer regulations regarding fairness still apply to TCB, it's just there is no FOS back-up.

It'll be very interesting to hear from anyone on here (or elsewhere) who has not had their cashback declined outright

ThePirates

Same here, new S&S ISA in existing Santander account. TCB now showing declined 🤦
I am 78p up though!

arfster

Guessing they're going to treat it as an error - it did seem unusually generous.

s71hj

arfster said:

Guessing they're going to treat it as an error - it did seem unusually generous.

Speeding is an error but we still have to pay the fine! 

masonic

s71hj said:

masonic said:

friolento said:

s71hj said:

friolento said:

flaneurs_lobster said:

s71hj said:

Santander have declined mine and my wife's £75 CASHBACK on the stocks and shares ISA within a week. We invested £100 which I thought was what was required. Is there something obvious we've done wrong? 

Oh, me too.
Were your investments to new ISAs (as in opened for this offer) or to existing account(s), as mine was?

Mine too. New ISA.

Smacks of a bit of false advertising

Are you appealing?

Yep. Have put in claims x2. I'm literally looking at the account in my App!! They have however withdrawn the ISA from cashback on TCB, which I don't feel is grounds for moving the goalposts.... Or abandoning the match!!! 

Unfortunately, this sort of thing has recently been happening all too often at TCB. They keep hiding behind the retailer allegedly declining the cashback and you never get a proper reason for why the retailer declined. The retailer washes their hands off it by saying the offer was from TCB, not from them. It really, really smells.

I've had a couple of instances of this in the past, with claims dragging on for over a year before eventually being closed unpaid. I stopped using TCB as a result. I much prefer direct offers from the providers, especially in financial services, as they are obliged to treat customers fairly.

If its this it's so cynical 

drphila said:

To decline cashback for some customers (for alleged infringements) is one thing. To do so en masse is quite another thing.

Consumer regulations regarding fairness still apply to TCB, it's just there is no FOS back-up.

It is the nature of the beast. Santander made no promises to any customer signing up that they'd receive any incentive to do so. They entered into some sort of agreement with TCB that customers are not a party to. If they refuse to pay TCB the referral fee, then the customer cannot complain to Santander they have been treated unfairly, nor can they complain to TCB as they have previously agreed they only have a claim to cashback that is actually received by TCB, so TCB has not treated them unfairly:

Unless you believe TCB put the offer on its website knowing that it wouldn't pay out, or Santander and TCB have colluded to reject valid claims to TCB can pocket the money itself (which would be a cynical view to take)

Since we don't know what was agreed between TCB and Santander, we don't know if Santander has a valid reason for not paying TCB.

flaneurs_lobster

masonic said:

It is the nature of the beast. 

This, unfortunately, is the actual truth. We can moan, complain, threaten or plead but the Terms say "our call".

The upside seems to be that anyone who's invested £100 in the last week would have had to have been extraordinarily unlucky to have actually seen a loss.