The Cashback for Bank or Investment Accounts Discussion Thread

s71hj

HHUK said:

s71hj said:
Now payable! 

Santander Stocks and Shares ISA £75 Cashback

Thanks for that. Withdrawal requested. 

I'm beginning to wonder if on the TCB computer system the cancel and confirm button are next to eachother!!! 

arfster

Claimed the ISA payout, and looking today ..... "Please note that you are currently unable to pay out any payable cashback from this account. Please check your existing tickets or contact us so that we can resolve this for you."


Ruh roh.

Jabod

I have applied for both a Cahoot Simple Saver and a Cahoot Sunny Day Saver via TopCashBack. The application for the Simple Saver showed £25 cashback pending almost immediately. However, the Cahoot Sunny Day Saver still shows £0.00 cashback pending. (Both applications were almost immediately approved and they both quickly tracked on TCB).

I am very puzzled by this. I suppose I will need to submit a claim for the missing cashback for the Sunny Day Saver. I was wondering if other users of the Forum are experiencing the same problem.

I have read some people referring to incorrect £0.00 cashback showing for a Cahoot Sunny Day Saver, but they also say that it shows incorrectly as a Santander Edge Explorer Account (I understand TCB has also been sending out emails apologising for this). However, my TCB account correctly shows the transaction as a Sunny Day Saver application, but shows zero cashback owing for this.

flaneurs_lobster

arfster said:

Claimed the ISA payout, and looking today ..... "Please note that you are currently unable to pay out any payable cashback from this account. Please check your existing tickets or contact us so that we can resolve this for you."


Ruh roh.

Me too, I knew this was going too well....

ThePirates

Me too...  !!!!!!

friolento

To those whose £75 payout is on hold: had you raised a ticket when the status had changed to declined? If so, I think we have to close that ticket before they can pay out. I have closed mine, but the message is currently still showing. May be their systems aren't updating in realtime, so I'll check back tomorrow

flaneurs_lobster

friolento said:

To those whose £75 payout is on hold: had you raised a ticket when the status had changed to declined? If so, I think we have to close that ticket before they can pay out. I have closed mine, but the message is currently still showing. May be their systems aren't updating in realtime, so I'll check back tomorrow

Is "raising a ticket" the same as "making a claim"?

wmb194

friolento said:

To those whose £75 payout is on hold: had you raised a ticket when the status had changed to declined? If so, I think we have to close that ticket before they can pay out. I have closed mine, but the message is currently still showing. May be their systems aren't updating in realtime, so I'll check back tomorrow

You don't usually need to do that, in fact TCB usually says to close the claim when the money has been paid. I don't think it even matters if you then don't, it'll just sit there.

This seems like a blanket thing where a mistake has occurred i.e. we weren't supposed to have been paid.

arfster

flaneurs_lobster said:

friolento said:

To those whose £75 payout is on hold: had you raised a ticket when the status had changed to declined? If so, I think we have to close that ticket before they can pay out. I have closed mine, but the message is currently still showing. May be their systems aren't updating in realtime, so I'll check back tomorrow

Is "raising a ticket" the same as "making a claim"?

Same. To be honest though, the money being claimable so soon feels odd. Especially on top of the offer being yanked so quickly, and initially declined.

GetRichOrDieSaving

I was able to instruct a withdrawal on mine without any warning of the withdrawals being on hold, only time will tell if I get it paid out. I have logged back on just now and can see the warning message, but it wasn’t there beforehand and the requested withdrawal is sat there below.