Santander Amazon opening offer x2

paulo1888

https://forums.moneysavingexpert.com/discussion/comment/81900656#Comment_81900656

Ask them why you didn't meet the T&cs and take it from there. Not received mine as of today, raised a query and I will wait and hear back. I am pretty certain I have done all as required

Amandafm1983

https://forums.moneysavingexpert.com/discussion/comment/81900731#Comment_81900731

I have - they just repeatedly message back saying I haven’t met the terms and conditions and aren’t willing to discuss further. They only have 6 reviews on trustpilot and all say they’re scammers 🤦🏼‍♀️

danny13579

https://forums.moneysavingexpert.com/discussion/comment/81900773#Comment_81900773

They aren't scammers. They're a genuine marketing agency. You just have to go through the process and it can take a while. You have to keep pestering them as their customer service is pretty poor. If you feel you're getting nowhere tell them you want to open an official complaint and have it escalated up the chain.

Amandafm1983

https://forums.moneysavingexpert.com/discussion/comment/81900810#Comment_81900810

I have done that already and said I want it treated as a formal complaint but got the stock standard reply that I didn’t meet ts and cs. It looks as though they maybe pay out a fraction of the vouchers they receive..

danny13579

https://forums.moneysavingexpert.com/discussion/comment/81900852#Comment_81900852

Tell them to provide you with a complaint reference number and to confirm that your complaint is being escalated.

They're probably inundated today with manual claims and struggling to cope, no excuse for the bad service though.

paulo1888

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