Sainsburys to Natwest woes & troubles

BlessingOfChaos

Hi thought I would try and collate any issues others have had with this transfer, I am currently on hold to Natwest (25 min wait so far) to complain.

So Oct 3rd, changeover day starts and I can't access my Sainsbury app anymore and also can't access the Natwest one until Oct 7th. Well that's fine if the card still works..... right...?

So Oct 4th, I try and purchase fuel in person and the card no longer works contactless only chip & pin. I then try to purchase something from Amazon and it declined the card, which then triggered another non Natwest Credit Card to also lock up due to the risk of fraudulent activity so had to contact them and wait for that delay it to become available again.

At this point the Sainsburys card doesnt even work in Morrisons, not saying declined but instead making the machine come up with "Error" so that's interesting.

I tried contacting Natwest to complain but their telephone line says the only way to complain is through the App.... 

Finally got through to Natwest as I was typing this and they told me they have had many calls today from Sainsburys customers so I assume I'm not alone, and also that they can't close my account or take the card information and would be best to use the app... which I currently have no access too.

Shoddy service and I won't be returning.

mebu60

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Sainsbury's to Natwest transfer — MoneySavingExpert Forum
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sausage_time

BlessingOfChaos said:

...
At this point the Sainsburys card doesnt even work in Morrisons, not saying declined but instead making the machine come up with "Error" so that's interesting.
...

Off topic - but there are more rewarding cards to use in Morrisons.

https://www.moneysavingexpert.com/credit-cards/best-credit-card-rewards/