Exit fee

QrizB

Ildhund said:

MTC 900 is less easy to pin down, but it looks like a generic smart meter arrangement set up for half-hourly settlement.

I'm on Intelligent Octopus Go and my MTC is 900.

It's possible that Octopus also use that code for Snug, as that's also a half-hourly metered smart tariff.

Ildhund

QrizB said:
I'm on Intelligent Octopus Go and my MTC is 900.

Interesting 🤔

QrizB said:
It's possible that Octopus also use that code for Snug, as that's also a half-hourly metered smart tariff.

It's not just half-hourly metering - every smart meter does that. The point about COP 10 is that it apparently relates to the use of half-hourly data for settlement. I wonder what the connection - if any - is between the customer opting in to Hh settlement and registering this MTC for the customer's meter. 

Phones4Chris

@QrizB What's the Profile Class you've got with that MTC? Is it 00?
I suspect that it all has to do with the way you are billed, not that the meter does 1/2hr metering.

Phones4Chris

Scot_39 said:

jodie264 said:

In a nutshell

Switched from a Loyalty Fixed rate to SNUG, a smart tariff for people with NSH and I have the correct meter.  Everything about my infrastructure was suitable.  My choice, excellent tariff that met my needs.

On SNUG 11.12.24 to 19.04.25.  Good rate, smart and in home meter showed same usage lower night rate. 

Told SNUG had been incompatible with my meter in May 2025…communication inadequate, despite my bills showing half hourly usage each month and costs…(33 page bills)

SNUG charges were reversed and replaced with a new charge at the old fixed rate tariff which was more than their quote for the entire year for Dec to May. 

In communication about this and I have the ‘8 week’ letter.  It is FAR too much to go into the contradictions and lack of human logic, despite fairly prompt responses.

At NO point have I reduced my payments and my usage has remained the same as it always has. 

 Three days ago, I received a new bill, reversing the original SNUG charges (£707) AND reversing the charge they replaced it with (£1596) and replacing both with yet another amount, (£1956) increasing the debt I dispute I have.    

Was told SNUG is the most suitable tariff after providing all information about meter and heating system.  Nothing is different from when I first went on the tariff. 

Followed the link and switched.  Received a bill this morning with a £75 exit fee charged!  My original point being – they put me on a fixed tariff I didn’t ask to be put on. 

Firstly - this isn't about the exit fees - which on the face of it - I'd be tempted to argue they should perhaps wave any second set - but if the fees applied and you left the initial fix early - to go on Snug Octopus - then again they may be right.  But surely that would have been on the bill for the initial switch date in December

Yes it IS! That was the whole point of @jodie264 starting this thread. Now in her more recent post that she's said that they have reversed them, maybe the technical issues would be better continued in the other thread.

Phones4Chris

@jodie264 If you've managed to wade through all the technical waffle of some of the longer recent posts (and even understood a lot of it!), just to pick up on what @QrizB beat me to commenting.

jodie264 said:

........... a very nice lady at British Gas chekced tariffs for me and found my property was not showing I had Economy 7 capacity AND my meter profile class (yes, thats a whole new one on me) shows as 900 on the national database and should be 811 like the other properties all built at the same time and no gas supply possible.  So the saga continues.  They just sent me another bill so I intend reading my meter daily from now on as well as checking the half hourly which is shwoing on the app.  I never got the afternoon boost and my fires dont have a timer I have any control over.  

I suspect some confusion here, maybe the technicality of these things was misunderstood and certainly the lady at BG hasn't got it quite right.
You won't necessarily have the same PC and MTC codes as other properties around you, it depends totally on what sort of tariff and metering you have. For example, someone on standard E7 would have 02 811, but if they were on a Standard single rate tariff it would be 01 801.
The possibilities of this 900 MTC have been mentioned by the other posters, but is your first part of that top line of the supply code, does the PC code say 00? (You'll need to look at an actual bill for the Supplier code).
It would be useful if you could also post the first two digits of the bottom line - it gives the region, which maybe useful if you need to ask your Distribution Network Operator (DNO) about how and when those details were registered on the National Database. BUT do NOT post the rest of that long number on the bottom line as it's you meter point specifics and would be traceable to your location.

QrizB

Phones4Chris said:

QrizB What's the Profile Class you've got with that MTC? Is it 00?
I suspect that it all has to do with the way you are billed, not that the meter does 1/2hr metering.

Ony latest bill my profile class is showing as 2. A single digit, not as 02, for some reason (I'm suspecting a quirk of Octopus's software, rather than any complicated mystery.)

jodie264

The supply number info has a single digit 2 in one box followed by 900 in the next box and then 632 in the end box.  The long bottom number, all in one box, starts with 14. 

The reason I speak about all the houses being the same, is because it is a small housing complex, every home fitted with NSH, water heaters and E7 meters to accommodate them.  There would be no point in anyone not having off peak overnight because there is no gas.  They might change tariff but not meter.  It is a small community, some with EV chargers, some with personally bought solar panels, but even they use off peak. I know this because I know most of my neighbours and I have lived here since the estate was built.  

My posts are like trying to explain the inexplicable.  It’s like having a car that’s been running smoothly for years on petrol. You’ve never broken down, never missed a service, and everything’s worked exactly as it should. Then suddenly, someone tells you the car can't run on petrol. Next, they tell you it hasn’t even had any petrol in it all along...it’s been incompatible with petrol from the start. Plus, you are going to have to cover the cost of the fuel you SHOULD have been using and - we'll guess how much that is even though your mileage has been showing for years.  All this despite the fact you’ve been driving it daily, with receipts to prove it.

My post about the exit fee was just a final grrrrrrr I wanted to share and would not have made sense without knowing the underlying facts.  I would never change and pay an exit fee so no, I didnt have to pay one to move to SNUG originally.  

I do check my readings and monitor usage and payments etc and always have.  

I have been trying to find how I could be wrong and they could be right but cant as hard as I try.  Even if there were problems with meters that explain things, they are the people who install them.  

Qyburn

QrizB said:

Ildhund said:

MTC 900 is less easy to pin down, but it looks like a generic smart meter arrangement set up for half-hourly settlement.

I'm on Intelligent Octopus Go and my MTC is 900.

On "unintelligent" Go, ours is 1 900

QrizB

Qyburn said:

QrizB said:

Ildhund said:

MTC 900 is less easy to pin down, but it looks like a generic smart meter arrangement set up for half-hourly settlement.

I'm on Intelligent Octopus Go and my MTC is 900.

On "unintelligent" Go, ours is 1 900

My profile class 2 is something Octopus set, back when we were on "unintelligent" Go too. I understand this is not a universal thing and honestly don't know why they moved us to a dual-register meter that matches Go timings, but they did.

Delving into my old electricity bills:

When we first joined Octopus on Go, in 201, the first line of our MPAN was 1/801/100.

In 2022 (still on Go) they added the second register and our MPAN became 2/900/456.

And it still is.

Scot_39

Phones4Chris said:

Scot_39 said:

jodie264 said:

In a nutshell

Switched from a Loyalty Fixed rate to SNUG, a smart tariff for people with NSH and I have the correct meter.  Everything about my infrastructure was suitable.  My choice, excellent tariff that met my needs.

On SNUG 11.12.24 to 19.04.25.  Good rate, smart and in home meter showed same usage lower night rate. 

Told SNUG had been incompatible with my meter in May 2025…communication inadequate, despite my bills showing half hourly usage each month and costs…(33 page bills)

SNUG charges were reversed and replaced with a new charge at the old fixed rate tariff which was more than their quote for the entire year for Dec to May. 

In communication about this and I have the ‘8 week’ letter.  It is FAR too much to go into the contradictions and lack of human logic, despite fairly prompt responses.

At NO point have I reduced my payments and my usage has remained the same as it always has. 

 Three days ago, I received a new bill, reversing the original SNUG charges (£707) AND reversing the charge they replaced it with (£1596) and replacing both with yet another amount, (£1956) increasing the debt I dispute I have.    

Was told SNUG is the most suitable tariff after providing all information about meter and heating system.  Nothing is different from when I first went on the tariff. 

Followed the link and switched.  Received a bill this morning with a £75 exit fee charged!  My original point being – they put me on a fixed tariff I didn’t ask to be put on. 

Firstly - this isn't about the exit fees - which on the face of it - I'd be tempted to argue they should perhaps wave any second set - but if the fees applied and you left the initial fix early - to go on Snug Octopus - then again they may be right.  But surely that would have been on the bill for the initial switch date in December

Yes it IS! That was the whole point of @jodie264 starting this thread. Now in her more recent post that she's said that they have reversed them, maybe the technical issues would be better continued in the other thread.

I really meant my reply - mines was on the potential kicking off of snug in first place. Added reply into the text.