M & S Sparks Pay - does it still exist?

Gazpacho

Apologies if this is the wrong place to ask.

I can't access my M&S sparks pay account.      The website has a notice I'l post below.
I think I don't owe them anything but I've tried phoning the number twice and been in a queue for 30mins.  The one time they answered and transferred between 3 staff that didn't understand my question and said the previous adviser was better placed to help.

Anyone else have Sparks pay?    Is it working as normal?


Website says:
"We are currently not accepting applications for Sparks Pay.
If you are an existing customer, we're sorry but we're unable to provide access to your Sparks Pay account right now. Please call us on ########"

sausage_time

Most likely related to this:

https://corporate.marksandspencer.com/cyber-update

Gazpacho

Thanks - I guessed it might be related to the cyber attack but it feels odd that I have no way of accessing the account.  I don't think I owe any money but it would be nice to check I aren't building up interest payments on a debt I would have cleared if I could see it. 

bucksbloke

My Sparks Pay account went offline with the cyberattack and have not been able to use it since. Received the following email today. 

"Earlier this year we got in touch to let you know your Sparks Pay account and the online servicing portal would be unavailable for a while. We're now contacting you to let you know that all Sparks Pay accounts will be permanently closing on 15 January 2026.

We constantly review our credit offering to make sure we're giving our customers the best products and services at great value, and this difficult decision was made following a recent review.

What happens next?
As the balance on account <Account Number> is nil, you don't need to do anything. You won't be able to make any further purchases using Sparks Pay and we'll close your account on 15 January 2026. If you have a Direct Debit in place, we'll cancel it.

Is there a similar account I can apply for?

Visit our website if you'd like to explore M&S Credit Card options. Credit is based on your personal circumstances and terms and conditions apply.

We're here to help

Thank you for using Sparks Pay. If you've got any questions about your account closing, please call our Customer Service team on 0345 900 0900. They are available 8‌a‌m-8‌p‌m, 7 days a week and will be happy to help.

Your M&S Bank Team"