EasyJet decline compensation claim due to airport collision

la531983

I could change the clock on my phone and then take a photo too tbf 

Do I work for Easyjet too?

Collyboy84

la531983 said:

In any case its under 3 hours so the reason is moot.

Arrival time (when doors first opened) for my flight was 18:14, not 18:04.

This has been confirmed by my solicitor. 

If Arrival time had been under 3 hours late why have Easyjet not given this as the reason for denying my claim?

The reason they have given is word for word the same as the response to the claim for the Manchester flight detailed at the start of the thread.

No-one else find this a little suspicious?

la531983

Collyboy84 said:

la531983 said:

In any case its under 3 hours so the reason is moot.

The reason they have given is word for word the same as the response to the claim for the Manchester flight detailed at the start of the thread.

No-one else find this a little suspicious?

|It will be a copy and paste effort from pre approved templates. Its feasible a totally separate incident happened as explained earlier in the thread.

And as it stands the delay is under 3 hours (I assume Westin looked on the Flightradar site and is a subscriber), if all you have is a time stamped photo to prove otherwise then I wish you luck.

Collyboy84

Just found this.

Westin

Collyboy84 said:

NWestin said:

Collyboy84 said:

Seems rather incredible to me that the reason my claim for compensation for a delayed flight from Belfast to Newcastle on 15th August being denied is this:

"To further explain what happened on the previous sector; a third party supplier at the airport caused damage to the plane that was schedueled to take you to Newcastle.Once parked in the gate area, the damage to the aircraft had to be assessed. Unfortunately, there was significant damage found which we were unable to repair, we had no option but to delay your flight. We do take reasonable measures to avoid cancellations and delays to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as higher than expected levels of disruption to our network meant that our replacement crew and spare aircraft had already been deployed."

Not even joking.

They must be the unluckiest airline in the world to have 2 completely separate incidents of third party damage to a plane on the same day.

Seems like EasyJet has given you a very detailed reply to the delay and the reason why compensation for the 2h 54m delay to your arrival is not going to be paid.

Presumably this is EZY269/15AUG with scheduled times of BFS 1410 NCL 1510 and which operated in the end BFS 1733 NCL 1804.

If so this was operated on an A319 registration G-EZDF.  

This aircraft was no where near MAN that day. The aircraft started its day in Belfast and operated BFS BHX BFS SOU BFS NCL BFS BHX BFS.

Aircraft can unfortunately be hit and damaged by airport ground equipment during their routine aircraft turns airports. Could be steps, airbridges, service vehicles or tugs.  It happens.  Bit like parking your car at Tesco and someone manages to run their trolley down the side of your car…..

Given that arrival time is when at least one of the doors opens, our arrival time was 18:14, not 18:04. I have a timestamped photo to prove this.

I have a legal challenge to the denial already lodged.

Perhaps you should inform your Easyjet colleagues of this before commenting further.

Thanks.

All of the timing and flying route information I pulled from a public accessible website, albeit with a subscription given the length of time since your flight to your post.

Apart from being a fairly regular flyer on EasyJet, I have no other connection to the airline.

I was attempting to show you that your aircraft had no connection that day to the MAN incident.

Hope that you get over your anger issues.

Collyboy84

Westin said:

Collyboy84 said:

NWestin said:

Collyboy84 said:

Seems rather incredible to me that the reason my claim for compensation for a delayed flight from Belfast to Newcastle on 15th August being denied is this:

"To further explain what happened on the previous sector; a third party supplier at the airport caused damage to the plane that was schedueled to take you to Newcastle.Once parked in the gate area, the damage to the aircraft had to be assessed. Unfortunately, there was significant damage found which we were unable to repair, we had no option but to delay your flight. We do take reasonable measures to avoid cancellations and delays to our flights by having replacement crews and spare aircraft available in our network. In the circumstances, these options were not possible as higher than expected levels of disruption to our network meant that our replacement crew and spare aircraft had already been deployed."

Not even joking.

They must be the unluckiest airline in the world to have 2 completely separate incidents of third party damage to a plane on the same day.

Seems like EasyJet has given you a very detailed reply to the delay and the reason why compensation for the 2h 54m delay to your arrival is not going to be paid.

Presumably this is EZY269/15AUG with scheduled times of BFS 1410 NCL 1510 and which operated in the end BFS 1733 NCL 1804.

If so this was operated on an A319 registration G-EZDF.  

This aircraft was no where near MAN that day. The aircraft started its day in Belfast and operated BFS BHX BFS SOU BFS NCL BFS BHX BFS.

Aircraft can unfortunately be hit and damaged by airport ground equipment during their routine aircraft turns airports. Could be steps, airbridges, service vehicles or tugs.  It happens.  Bit like parking your car at Tesco and someone manages to run their trolley down the side of your car…..

Given that arrival time is when at least one of the doors opens, our arrival time was 18:14, not 18:04. I have a timestamped photo to prove this.

I have a legal challenge to the denial already lodged.

Perhaps you should inform your Easyjet colleagues of this before commenting further.

Thanks.

All of the timing and flying route information I pulled from a public accessible website, albeit with a subscription given the length of time since your flight to your post.

Apart from being a fairly regular flyer on EasyJet, I have no other connection to the airline.

I was attempting to show you that your aircraft had no connection that day to the MAN incident.

Hope that you get over your anger issues.

No anger issues with me mate. Claiming that Easyjets response was "detailed " is frankly laughable given it had no details at all as to what caused the "damage" and as another poster has pointed out was copied from a template sent in response to a claim on the same day.

I was on the flight and can categorically state the time that the door was first opened was 18:14.

Have a great weekend. 

Westin

Thank you. I will.

Kaiser05

la531983 said:

I could change the clock on my phone and then take a photo too tbf 

Do I work for Easyjet too?

Why would you do that,if you were a genuine customer who had been wronged and being lied to by easyJet surely you would be annoyed and not making stupid pointless comments,but your obviously someone who just trolls sites to comment and irritate people who are on comparing stories and looking advice 

Collyboy84

Kaiser05 said:

la531983 said:

I could change the clock on my phone and then take a photo too tbf 

Do I work for Easyjet too?

Why would you do that,if you were a genuine customer who had been wronged and being lied to by easyJet surely you would be annoyed and not making stupid pointless comments,but your obviously someone who just trolls sites to comment and irritate people who are on comparing stories and looking advice 

Exactly mate.  

We're you on the same flight?

Can you confirm the time the doors were opened?

Ta.

la531983

Kaiser05 said:

la531983 said:

I could change the clock on my phone and then take a photo too tbf 

Do I work for Easyjet too?

Why would you do that,if you were a genuine customer who had been wronged and being lied to by easyJet surely you would be annoyed and not making stupid pointless comments,but your obviously someone who just trolls sites to comment and irritate people who are on comparing stories and looking advice 

Merely saying its easy to manipulate things, likely need more than one photo to get a resolution. Settle down.