Been negged!

yellowmonkey

You buy something off Ebay. You pay for it straight away. That is all the buyer can do. I got P****d off with ebay. Sellers wouldnt leave feedback until I had left mine

Childish

Used to be good but to many shops and traders now.

ym

Becky2006

Nenen

I would email the seller again now - think you've been patient already.
Maybe ask her if she has got anywhere with looking into it and say that
you want to resolve this now.

Becky

Poppy9

Becky2006 wrote: »

Nenen

I would email the seller again now - think you've been patient already.
Maybe ask her if she has got anywhere with looking into it and say that
you want to resolve this now.

Becky

ask if sent recorded or registered and if so can you have the parcel number so you can track it.

There is a huge problem with jewellery going missing in the post especially if sender has address on package!

custardy

Poppy9 wrote: »

ask if sent recorded or registered and if so can you have the parcel number so you can track it.

There is a huge problem with jewellery going missing in the post especially if sender has address on package!

really?

soolin

Nenen wrote: »

Reading all this about the protocol of leaving feedback has me slightly worried now! Wonder if any of you obviously knowledgable people can help me please?
I'm fairly new to Ebay and won and paid for a ring on there over 3 weeks ago... I was amazed to win it at a bargain price .. around £17 inc P&P for an 18 C gold topaz ring. I paid within minutes of end of auction and recieved a very nice message from the seller (has own shop) thanking me for my quick payment and telling me she would be posting it first class within three days. When it hadn't arrived after 2 weeks (I allowed extra time due to Christmas post) I emailed her and explained it hadn't arrived and asked politely if she had posted it yet. She emailed me back a couple of days later saying she had indeed posted it but, as she has had several things go missing recently, she would look into it. This was several days ago now and I haven't heard any more from her... neither has the ring turned up. I don't want to hassle her and am not sure what to do next. The cynic in me wonders if it went missing because I won it for so much less than it was proably worth and the trusting part of me wants to give her time and a fair exchange!
Any opinions of what I should do next or how I should handle things would be appreciated.

Email the seller again this morning and like becky says explain you would like this resolved now. Be polite though and then come back and tell us what seller says.

A good seller will probably suggest waiting for a day or so longer but will probably tell you a refund will then be initiated. Any suggestion from the seller that there is to be no refund, or any suggestion that you need to wait much longer than another day or two then put in a claim via paypal as soon as you have any email that you feel is stalling too much. Also, if sellerdoes not respond in say 24 hours put in a chargeback anyway.

Leave the chargeback in until you either get the ring or get the refund. Do not under any circumstances remove that chargeback until then.

consultant31

Ephemera wrote: »

I'm an eBay user, and had fake items last year.

They were described as genuine Nokia parts but turned out to be inferior fakes. I emailed the seller, telling them I was surprised that when I checked the battery code it came back unrecognised, and I was very unhappy with the quality of the fascias, and they looked different to the original. (I played the idiot buyer but knew full well the seller was flogging knockoffs)
The seller acted 'surprised' that the items were 'fake' and that his 'supplier' must have put them in by 'mistake'. He offered to refund in full, and I accepted. No negative feedback was left by either party.

Of course, if I had not got a refund or got negative feedback I would have been straight onto eBay and Nokia, and anyone else with a vested interest in stopping fake goods so it was in his interest to go quietly :rotfl::rotfl::rotfl:

But if you left positive feedback for this seller, loads more people are going to think he's honest and get taken in by him.

I had almost the exact same thing happen to me a year or so ago with a seller passing off fake Kipling bags as genuine. As soon as I received it I knew it was fake and emailed her to say so. She refused to refund me so I negged her, wrote to Trading Standars and Kipling and then did a charge-back. She was furious and said she had no idea they were fake (yeah!) but she was happily selling dozens at top prices and they really were cr4p.

Anyway, my point is, in an ideal world, you would give the seller the feedback they properly deserve and s0d what you get back - it's more important to try and protect other buyers.