Car purchased in last five months from dealer - gearbox faulty

sheramber

Alderbank said:

No, a goodwill payment isn't admitting liability, and CRA2015 is not as simple as 'you are required to repair the car'.

The aim of the Act is to be fair to both parties. Sections 23 and 24 discuss circumstances where the repair costs are disproportionate in comparison with the cost and value of the goods.
You need to read those parts carefully.
https://www.legislation.gov.uk/ukpga/2015/15/section/23

I don't think you have shared the price you paid for the car but round where I live there are 2014 Jukes on sale in the region of £2,500-£3,000. Paying out £3,500 for a repair, although it would leave you with a much better car, might be seen as disproportionate.

They're looking for a deal now and they have opened the bidding with £1,000. I think @Aylesbury_Duck has given you good advice.

How good are your negotiating skills?

OP has said
. I purchased the car for £6300, 

med_tech3

I have composed this letter (names etc have been removed). Is it any good?


10th September 2025

RE: Black Nissan Juke
Reg ********
Paid £6390
Collected 1st March 2025

Dear Mr *****

As we have already made you aware we had the car inspected on the 5th September by a gearbox specialist. The quote has already been sent over to yourself via WhatsApp.  The specialist has confirmed that this issue would have been going on long before we purchased the car, I would even suspect that this issue would have been why the previous owner sold the car due to the very expensive repair job.  If a professional had indeed inspected this car correctly it would have been very clear to see that the two cooling pipes that supply the gearbox with the oil needed are corroded and over time this would stop the correct amount of oil needed to keep the gearbox in good condition. We have been quoted £3434 to have the issue repaired plus we have already paid £118 for the inspection. While we appreciate your offer to pay £1000 towards this repair we hope you can understand why we are not happy that we have been sold a car that is faulty and not of a satisfactory quality. We have today spoken to the citizens advice bureau who have explained the consumer rights act 2015 which states that within 6 months the car needs to either be fully repaired or we can return the car for a refund taking into account the usage and short period of time we have had the car. We have been advised to put this in writing and get a copy sent to you via recorded delivery which we will do within next few days.  We are hoping this can be resolved as quickly as possible and without the need to involve a third party.

Kind Regards