Virgin tv problem

maman

Not sure if this is the right board for my question but maybe someone can help. 🤞

I have Virgin freeview with a box. It's a few years old but is the 360 not the old Tivo. 

Just recently, it won't pause on any streamed programmes. It's fine with programmes I've recorded and live TV. It happens (or rather doesn't) on all streams not just the few that don't allow it.

Before I call Virgin (which I hate because they just shout at you loudly from a script), has any else come across this?
TIA

sausage_time

I had something similar (but included live TV).  I fixed by doing a factory reset.  There's an option to keep recording if I recall.  I chose to reformat the disk too since there was nothing I wanted to keep.  The reset is under the "gear" icon, System, Factory Reset.  Should retain all your settings.  Good luck!